Nicolas Miller
Detroit
Summary
As a dedicated individual, I bring a high level of motivation, organization, and punctuality to all aspects of my work. With a keen understanding of the importance of time management and efficiency, I consistently strive for excellence in all endeavors. Drawing upon my strong leadership abilities and sharp cognitive skills, I have excelled in any position. I am adept at managing teams and ensuring that standards are met. My expertise extends to conducting thorough inspections, implementing safety protocols, and ensuring compliance with industry regulations. Developed critical skills in a public safety environment, including clear and effective communication, conflict resolution, and leadership. Demonstrates strong analytical abilities and capacity to remain calm under pressure, seeking opportunities to transition into a new field. Looking to leverage these skills in a collaborative and dynamic work environment.
Overview
3
3
years of professional experience
Work History
Delta Gate Agent/Red Coat Lead
Unifi
Romulus, MI
03.2025 - Current
- Managed passenger check-in processes efficiently, verifying identification and travel documents for accuracy and compliance with airline policies, ensuring timely boarding and compliance with airline regulations.
- Assisted customers with inquiries, providing excellent service to enhance the overall travel experience.
- Trained new staff on airport protocols and customer service standards, fostering a collaborative work environment.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction while upholding company policies and procedures.
- Conducted announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
Flag Football Referee
RCX Sports
Livonia, MI
04.2025 - Current
- Officiated flag football games, ensuring adherence to rules and regulations.
- Managed game flow, facilitating smooth transitions between plays and teams.
- Collaborated with coaches to address on-field disputes and clarify rule interpretations.
- Monitored player safety, enforcing rules to prevent injuries during games.
- Contributed to league success by officiating multiple flag football tournaments throughout the season.
- Showcased strong leadership skills by taking charge during high-pressure situations and effectively managing conflicts on the field.
- Inspected both teams' equipment before games to verify compliance with established standards.
Aircraft Cabin Cleaner/Lead
G2 Secure Staff
07.2023 - 02.2025
- Led a team of cabin cleaners in efficiently and effectively cleaning aircraft cabins to meet airline standards
- Maintained inventory of cleaning supplies and equipment, replenish as needed to support operations
- Coordinate cleaning tasks and prioritize cleaning assignments for aircraft cleaning agents
- Trained new staff on safety protocols and cleaning procedures, fostering a culture of compliance and teamwork.
Education
Masters - Sports Management
Wayne State University
Detroit, MI06-2026
High School Diploma - undefined
Detroit Community High School
Detroit, MI06-2022
Skills
- Strong Leadership
- Fast Learner
- Organized Worker
- Vigilant and Observative
- Excellent time management
- Patience and tolerance
- Quick decision making
- Reliability and punctuality
- Team building
- Safety enforcement
- Attention to detail
- Multitasking
- Sports knowledge
- Excellent communication
- Good judgement
- Conflict de-escalation
- Situational awareness
- Task prioritization
- Safety requirements
- Professionalism
- Problem-Solving
Timeline
Flag Football Referee
RCX Sports
04.2025 - Current
Delta Gate Agent/Red Coat Lead
Unifi
03.2025 - Current
Aircraft Cabin Cleaner/Lead
G2 Secure Staff
07.2023 - 02.2025
High School Diploma - undefined
Detroit Community High School
Masters - Sports Management
Wayne State University