Maharaj Alam
Brooklyn,NY
Summary
Dynamic and results-driven professional with extensive experience at Worldwide Flight Services. Proven leadership in ramp operations, enhancing customer satisfaction through effective problem-solving and clear communication. Skilled in time management and fostering teamwork, contributing to on-time departures and increased employee engagement. Adaptable and detail-oriented, committed to operational excellence.
Experienced with leading teams to optimize daily operations and ensure smooth workflows. Utilizes strong problem-solving skills and leadership abilities to manage high-pressure situations effectively. Track record of adapting to dynamic environments and driving team success.
Overview
1
1
year of professional experience
Work History
Gate Lead Agent (Lot Polish)
Worldwide Flight Services
06.2024 - Current
Ramp Coordinator(Brussels)
Worldwide Flight Services
04.2024 - Current
- Evaluated employee performance fairly through consistent monitoring of work quality and adherence to safety standards.
- Coordinated efforts during irregular operations such as equipment malfunctions or inclement weather conditions to minimize disruption to flight schedules.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among ramp staff members.
- Boosted customer satisfaction through efficient baggage handling processes, minimizing lost luggage occurrences.
- Enhanced operational efficiency by implementing and maintaining ramp safety procedures.
- Ensured timely departures by managing gate assignments and coordinating with flight crews, maintenance teams, and catering services.
- Collaborated with airline representatives to address any concerns or issues related to ramp operations efficiently.
Assistance Supervisors Airchina
Worldwide Flight Services
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Lead Agent Turkish Airlines
Pacific Atlantic Handleing
06.2024 - 01.2025
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Increased client retention through excellent communication and effective problem-solving techniques.
- Oversaw daily operations within the team, ensuring smooth workflows and efficient task completion.
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
Education
Bachelor Of Science And Communication (bsc) - General Science,English & Information Technology
Noakhali Government College
Maijdee,noakhali,Bangladesh02.2022
Skills
- Strong leadership
- Positive attitude
- Customer service and care
- Problem-solving skills
- Decision-making capacity
- Clear communication
- Flexible schedule
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Gate Lead Agent (Lot Polish)
Worldwide Flight Services
06.2024 - Current
Lead Agent Turkish Airlines
Pacific Atlantic Handleing
06.2024 - 01.2025
Ramp Coordinator(Brussels)
Worldwide Flight Services
04.2024 - Current
Assistance Supervisors Airchina
Worldwide Flight Services
01.2024 - Current
Bachelor Of Science And Communication (bsc) - General Science,English & Information Technology
Noakhali Government College
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