ANTORA GHOSH
OZONE PARK,USA
Summary
A customer service professional with focus on passenger satisfaction and operational efficiency. Proven track record of leading teams to achieve seamless service delivery and problem-solving in high-pressure environments. Known for collaborative spirit and adaptability, ensuring team cohesion and consistent results.
Experienced with managing passenger service operations and leading teams. Utilizes strong communication and problem-solving skills to enhance passenger satisfaction. Track record of maintaining high operational standards and adapting to dynamic situations.
Overview
9
9
years of professional experience
Work History
Lead Passenger Service Agent
WFS
2020.03 - Current
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly and effectively.
- Led team training sessions on service protocols, enhancing staff performance and overall customer satisfaction levels.
- Managed passenger check-in processes, optimizing workflow to reduce wait times during peak travel periods.
- Mentored junior agents in best practices for customer interaction, fostering a supportive team environment.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cashier
Blue Ribbon
2022.09 - 2023.05
- Delivered outstanding customer interactions by processing transactions swiftly and accurately, enhancing overall shopping experiences.
- Managed cash handling procedures, ensuring compliance with financial protocols and safeguarding company assets effectively.
- Trained new cashiers on point-of-sale systems and customer service best practices, promoting team cohesion.
- Resolved customer concerns efficiently, utilizing problem-solving skills to enhance satisfaction during checkout processes.
Cashier
Umami Barger
2022.03 - 2022.09
- Fostered a welcoming environment by greeting customers warmly and addressing their inquiries promptly.
- Analyzed transaction trends to identify opportunities for promotions that increased customer engagement significantly.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Walgreens
2022.04 - 2022.05
- Coordinated inventory management tasks, assisting in restocking shelves to maintain optimal product availability.
- Implemented feedback collection strategies from customers, driving improvements in merchandise presentation and service delivery.
Shift leader
Dunkin Donuts
2017.01 - 2022.02
- Facilitated team meetings to enhance communication, driving improvements in service delivery and employee engagement.
- Trained and mentored staff on customer service techniques, resulting in elevated guest satisfaction levels.
- Coordinated inventory management processes, ensuring product availability aligned with customer demand during peak hours.
- Analyzed sales trends to develop strategies that maximized revenue opportunities and enhanced promotional effectiveness.
- Managed scheduling for staff shifts, optimizing coverage to meet business needs during busy periods effectively.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Business Administration -
Baruch College
2025-01
Associate degree - accounting
LaGuardia Community College
2022-01
Diploma - Accounting
Dhaka City Collage
2017-01
Higher Secondary Certificate - undefined
Bir Shrestha Noor Mohammad Public Collage
2016-01
Skills
- Data entry
- Interpersonal skills
- Flight booking proficiency
- Flexible schedule
- Team management
- Effective decision making
- Language proficiency
- Exceptional communication
- Strong leadership
- Strong organization
- Customer service management
- Cash management
- Microsoft office
ACTIVITIES
- I love to take on new challenges.
- As an extrovert, it’s very easy for me to adapt to people and difficult situations.
- I love to travel to different places on the weekends.
- Listening to music is one of my top favorite things.
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Cashier
Blue Ribbon
2022.09 - 2023.05
Cashier
Walgreens
2022.04 - 2022.05
Cashier
Umami Barger
2022.03 - 2022.09
Lead Passenger Service Agent
WFS
2020.03 - Current
Shift leader
Dunkin Donuts
2017.01 - 2022.02
Associate degree - accounting
LaGuardia Community College
Diploma - Accounting
Dhaka City Collage
Higher Secondary Certificate - undefined
Bir Shrestha Noor Mohammad Public Collage
Bachelor of Business Administration -
Baruch College