Cerine Belmiloud
Chicago,IL
Summary
Resourceful Lead Passenger Service Agent with proven track record of completing tasks efficiently and with high productivity. Specialize in customer service, problem-solving, and team leadership, ensuring smooth operations across all passenger services. Excel in communication, adaptability, and conflict resolution, skills that contribute to positive passenger experiences and operational success.
Overview
4
4
years of professional experience
Work History
Lead Passenger Service Agent
Sunline Services
06.2024 - Current
- Serve as the main point of contact for assigned flights, ensuring on-time departures and smooth coordination between check-in, boarding, baggage, and ramp operations.
- Communicate effectively with flight crew, dispatch, and ground teams to manage any operational irregularities.
- Oversee passenger boarding, seating issues, upgrades and last minute changes.
- Train, mentor, and support new and existing passenger service agents to maintain high standards of customer service and operational efficiency.
- Ensure compliance with airline polices, security regulations, and documentation requirements.
- Anticipate potential issues and proactively implement solutions to maintain operational flow.
Leasing Agent
CA Ventures
05.2023 - 10.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Front Desk Receptionist
Hyatt Regency O'Hare
05.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Associate of Arts - Business Administration
Wilbur Wright College
Chicago, IL05.2026
Skills
- Strong leadership and team coordination abilities
- Excellent communication and interpersonal skills
- Ability to remain composed and make sound decisions under pressure
- Detail-oriented with strong problem-solving and multitasking capabilities
Timeline
Lead Passenger Service Agent
Sunline Services
06.2024 - Current
Leasing Agent
CA Ventures
05.2023 - 10.2023
Front Desk Receptionist
Hyatt Regency O'Hare
05.2022 - 08.2022
Associate of Arts - Business Administration
Wilbur Wright College