Summary
Work History
Skills
Affiliations
Timeline
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Kara Graham

Puyallup,WA

Summary

A seasoned leader in travel management, I excel in crisis management and strategic planning, as demonstrated at Getty Images. Renowned for exceptional communication and strong leadership, I've successfully navigated complex travel logistics, ensuring seamless experiences. My proactive approach and ability to remain composed under pressure have consistently improved performance and client satisfaction.

Work History

Lead Passenger Service Agent

Getty Images
Seattle, WA

I was a dedicated and resourceful professional with a proven track record in managing comprehensive travel arrangements for domestic and international employees and national contractors. I specialize in coordinating logistical details for corporate events and internal conferences, ensuring seamless travel experiences for all personnel based in the U.S.

Key Accomplishments

Crisis Management Leadership:

  • Successfully navigated the challenges of a national conference on September 11, employing innovative problem-solving techniques amidst widespread flight disruptions.

Rapid Contract Negotiation:

  • Within two hours, I secured exclusive contracts with SeaPlane Air to facilitate immediate travel from Lake Washington to Canadian destinations, ensuring timely returns for all international attendees.

Strategic Planning Under Pressure:

  • I developed and executed effective transportation plans during a complete airspace shutdown, demonstrating flexibility, and a strong commitment to employee safety.
  • My experience highlights my ability to remain composed under pressure and my dedication to delivering innovative solutions and maintaining seamless travel logistics despite unprecedented challenges.

Vice President, Leisure Travel

Aries Travel
Springfield, OR
  • Managed a team of seven, including three direct reports, demonstrating exceptional leadership skills and building relationships within the office to motivate the team to achieve superior results.
  • Utilized organizational leadership skills to drive success in meeting or exceeding expectations during each annual review period.
  • Leveraging my experience, I assumed the leadership position of the corporate travel team at Getty Images, where I developed and implemented effective travel strategies, managed budgets, and provided exceptional support to executives and teams.

Skills

  • Exceptional communication skills
  • Strong organization
  • Notable decision making
  • Strong leadership
  • Calm and reassuring under pressure
  • Customer service management
  • Coordinating schedules
  • VIP support
  • Known for improving performance

Affiliations

  • Boeing Travel, Santa Clara, CA; Seagate Travel, Scotts Valley, AZ.
    Knight Ridder, San Jose, CA.

Timeline

Lead Passenger Service Agent

Getty Images

Vice President, Leisure Travel

Aries Travel
Kara Graham