Lead Passenger Service Agent
I was a dedicated and resourceful professional with a proven track record in managing comprehensive travel arrangements for domestic and international employees and national contractors. I specialize in coordinating logistical details for corporate events and internal conferences, ensuring seamless travel experiences for all personnel based in the U.S.
Key Accomplishments
Crisis Management Leadership:
- Successfully navigated the challenges of a national conference on September 11, employing innovative problem-solving techniques amidst widespread flight disruptions.
Rapid Contract Negotiation:
- Within two hours, I secured exclusive contracts with SeaPlane Air to facilitate immediate travel from Lake Washington to Canadian destinations, ensuring timely returns for all international attendees.
Strategic Planning Under Pressure:
- I developed and executed effective transportation plans during a complete airspace shutdown, demonstrating flexibility, and a strong commitment to employee safety.
- My experience highlights my ability to remain composed under pressure and my dedication to delivering innovative solutions and maintaining seamless travel logistics despite unprecedented challenges.