ANDREW WARRICHAIET
Greenville,TX
Summary
Skilled department manager with a proven track record in leadership, problem-solving, and team building developed through a progressive career. Expertise in empowering employees to enhance performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking, consistently identifying opportunities to streamline operations and drive bottom-line growth. Committed to fostering a collaborative work environment that supports continuous improvement and business success.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
Plumb Quick Co
Plano, TX
08.2025 - Current
- Coordinated schedules for our team optimizing resource allocation and time management.
- Spoke with customers and diagnosed issues to get the most information possible for our techs,
- Ran our account receivables
- Managed payroll and employees clocking and hours
- Invoiced customers and took payments
- Wrote estimates and submitted them to our clients
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Worked closely with our contractors to ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Apprentice Plumber
Plumb Quick Co
Plano, TX
08.2022 - 07.2025
- Installed plumbing systems in residential and commercial properties, ensuring compliance with safety regulations.
- Diagnosed and repaired plumbing issues, enhancing problem-solving skills and technical knowledge.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Conducted routine inspections of plumbing fixtures, identifying potential issues before they escalated into significant problems.
- Trained new apprentices on proper plumbing techniques and safety protocols, fostering a culture of learning within the team.
Assistant to the Regional Manager
Cbd Emporium
Dallas
05.2021 - 01.2022
- Coordinated regional operations to enhance efficiency and streamline communication among teams.
- Set up new store's
- Supported the Regional Manager in developing strategic initiatives for market expansion and customer engagement.
- Merchandised product
- Trained new and current employees
- Trained new staff on company policies, procedures, and best practices to ensure compliance and consistency.
Customer Solutions Representative
Univar Solutions
Phoenix, Az
12.2019 - 05.2021
- Managed Corporate accounts across the United States.
- Work with customers to ensure they had material for all projects and production needs.
- Built strong network with business partners to gain organizational buy-in and support delivery.
- Worked with transportation to ensure on time as well as rushed delivery.
- Forecasted materials for customer
- Worked with specialty suppliers and customers to ensure availability of materials.
- Worked with warehouses across our network.
- Investigated invoice discrepancies to bring customers accounts in to proper standing.
- Implemented customer-facing solutions and capability roadmaps.
- Researched and analyzed alternatives to formulate compelling recommendations to solve customer needs.
- Cultivated and maintained trusting business relationships using company's innovative solutions.
- Engaged with customers to understand and resolve issues and answer product questions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Investigated product concerns and communicated with departments to understand customer issues.
- Updated customer accounts with current personal and purchasing information.
Assistant General Manager
Safeway
Surprise, Az
04.2017 - 08.2019
- Planned and executed weekly and monthly sales promotion and 100% execution on company wide merchandising plan.
- Meeting sales projections
- Facilitated consistently positive guest experiences by verifying products are in-stock and accurately priced and signed on sales floor.
- Ordering and inventory management
- Increased sales by 10% over a two-year period.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Developed training programs to improve staff performance and operational efficiency.
- Led operational initiatives to enhance team productivity and streamline service delivery.
Night Crew Manager
Safeway
Goodyear, Az
02.2015 - 04.2017
- Maintained leadership continuity by acting as manager on duty in absence of general manager.
- Planned and executed daily product placement for speed and accuracy
- Monitored and developed team member performance through supervision and training.
- Led a team of 5 members every evening.
- Made accurate orders and communicated with store management every morning.
Starbucks Manager
Safeway
Surprise, Az
01.2012 - 02.2015
- Supported Starbucks team in operational improvements and resolution of any and all problems to deliver top-notch customer service
- Managed performance of team members, conducted performance appraisals, and recommended promotions.
- Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Improved team member performance through motivation and training.
- Provided onsite training to all baristas.
- In charge of passing all health department and Ecolab audits.
- Provided daily communication to all team members while holding them accountable for daily operational tasks.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- In charge of executing operational merchandising standards and up hold all company policies for both Safeway and Starbucks standards.
Education
Certificate - Distribution & Warehouse logistics
Estrella Mountain Community College
Avondale, Az10-2008
High School Diploma - undefined
Desert Edge High School
Goodyear, Az05-2008
Skills
- Proficient in SAP
- Proficient in Salesforce
- Planning and execution
- Schedule and calendar management
- Superb time management
- Marketing promotions
- Sales planning and implementation
- Data entry
- Verbal communication
- Proficient in house call pro
- Quick books for accounts receivable
Timeline
Office Administrative Assistant
Plumb Quick Co
08.2025 - Current
Apprentice Plumber
Plumb Quick Co
08.2022 - 07.2025
Assistant to the Regional Manager
Cbd Emporium
05.2021 - 01.2022
Customer Solutions Representative
Univar Solutions
12.2019 - 05.2021
Assistant General Manager
Safeway
04.2017 - 08.2019
Night Crew Manager
Safeway
02.2015 - 04.2017
Starbucks Manager
Safeway
01.2012 - 02.2015
High School Diploma - undefined
Desert Edge High School
Certificate - Distribution & Warehouse logistics
Estrella Mountain Community College