Andrew Webster
Powell,OH
Summary
Motivated new graduate seeking opportunity in guest services/customer service. Strengths include: interpersonal skills, professionalism, perseverance, adaptability and a collaborative attitude. Proactive with a history of managing multiple tasks in various areas with specialties in customer support and conflict resolution. Highly organized, detail-oriented and thrives in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent (Seasonal Intern)
Cedar Point Resort & Campground
Sandusky, OH
05.2023 - 08.2023
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Scare Actor
Cedar Point Amusement Park
Sandusky, OH
09.2022 - 10.2022
- Interacted with guests to provide an immersive guest experience.
- Collaborated with other actors on scenes, choreography, and improvisations.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
Lifeguard
Cedar Point Amusement Park
Sandusky, OH
05.2021 - 09.2022
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Performed emergency rescues when necessary.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Pool Attendant
Cedar Point Amusement Park
Sandusky, OH
06.2020 - 08.2020
- Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
- Monitored and managed number of patrons in the pool area to help prevent the spread of Covid-19.
Lifeguard
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Powell, OH
05.2018 - 08.2019
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Performed emergency rescues when necessary.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
Pool Concessions
Kinsale Golf And Fitness Club
Powell, OH
07.2017 - 09.2017
- Prepared and cooked food items such as hamburgers, hot dogs, French fries, onion rings, and other snacks according to established recipes and instructions at the outdoor pool at Kinsale and would serve them to customers.
Education
Bachelor of Science - Tourism, Event And Hospitality Management
Bowling Green State University
Bowling Green, OH08-2023
High School Diploma -
Olentangy Liberty High School
Powell, OH05-2018
Skills
- Room Assignments
- Front Office Support
- Information Protection
- Guest Relations
- Safety and Security Procedures
- Emergency Response - CPR and AED
- First Aid
- Public Safety/Pool Safety
- Group and Individual Instruction
- Rules Enforcement
- Weather Monitoring
- Teamwork and Collaboration
- Time Management Abilities
- Customer Service
Affiliations
- Physical Fitness and Sports - Ski Club, Track and Field
- Film History
- Reading and Music
Accomplishments
- Nominated for student of the month/Breakfast Club Recognition
- Deans list Spring 2023
- Guard of the Week
- Recognition of aquatic safety & risk management by Ellis & Associates
Timeline
Front Desk Agent (Seasonal Intern)
Cedar Point Resort & Campground
05.2023 - 08.2023
Scare Actor
Cedar Point Amusement Park
09.2022 - 10.2022
Lifeguard
Cedar Point Amusement Park
05.2021 - 09.2022
Pool Attendant
Cedar Point Amusement Park
06.2020 - 08.2020
Lifeguard
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2018 - 08.2019
Pool Concessions
Kinsale Golf And Fitness Club
07.2017 - 09.2017
Bachelor of Science - Tourism, Event And Hospitality Management
Bowling Green State University
High School Diploma -
Olentangy Liberty High School
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