Andrew Welch
Richmond,VA
Summary
Versatile professional with a passion for visual storytelling and a solid background in IT, seeking a dynamic role that leverages a unique blend of creative and technical skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Systems Operator,
Hanover County Public Schools
Mechanicsville , VA
2023.04 - Current
- Manage and maintain computer systems and networks on campus, ensuring operational efficiency.
- Oversee the school's local area network (LAN) for smooth connectivity and security.
- Provide technical support to staff and faculty for computer-related issues.
- Install and update educational software on school computers.
- Implement data backups and recovery strategies to safeguard critical information.
- Promote cybersecurity practices and conduct staff training for increased awareness.
- Support teachers in using classroom technology for enhanced learning experiences.
- Maintain accurate IT inventory for equipment and software management.
- Occasionally cover classes for pre-school to 5th grade, including special education, as a substitute teacher.
- Contributed as a member of the Classified Advisory Committee, providing valuable insights and recommendations for improved operational efficiency.
Consultant,
Welch Media
2012.01 - Current
- Met with clients and discussed the scope of the project to ascertain how long it would take and what resources would be needed.
- Developed social media initiatives and created daily content on Facebook, Twitter, Instagram and emerging social platforms to engage current fans and acquire new ones.
- Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
- Delivered high-quality photography services to premier modeling agencies worldwide, capturing compelling images that showcased the talent and unique attributes of professional models. Collaborated with renowned agencies to create visually stunning portfolios and promotional materials, contributing to the success of models in the competitive fashion industry.
Help Desk Support Analyst,
Elevance Health
Remote
2021.12 - 2023.04
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Trained new employees on support processes, procedures and knowledge base.
- Assisted customers by troubleshooting and resolving technical problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Managed user profiles, security access and shared file structures.
Switchboard Operator/Help Desk Technician,
Capital One
Richmond , VA
2017.08 - 2018.06
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
- Took messages from callers and accurately relayed details to intended staff.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Social Media Marketing Intern,
Revival Recordings
2017.01 - 2017.06
- Focused on growing social media presence through engaging content and using data and customer insights to guide process.
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
- Suggested improvements to enhance customer experience on social platforms and internal processes.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Performed analysis of market strengths, weaknesses, opportunities and threats.
- Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
Education
Associate of Applied Science - Internet Applications Develepment
J. Sargeant Reynolds Community College
Richmond, Virginia08.2014
Skills
- Computer maintenance (Expert)
- Technical Troubleshooting (Expert)
- Search engine optimization (SEO) (Intermediate)
- Cybersecurity Practices (Anti-Virus Software, Firewall) (Basic)
- Cascading Style Sheets (CSS) (Advanced)
- Photography (Photo Editing, Composition, Image Optimization (Expert)
- Website analytics tools (Intermediate)
- Programming Languages (HTML, CSS, JavaScript) (Intermediate)
- Project Management (Intermediate)
- Social Media Management (Content Creation, Analytics, Advertising) (Expert)
- Graphic Design (Typography, Color Theory, Print) (Expert)
Certification
- Introduction to User Experience Design, Georgia Institute of Technology - 2021 - Credential ID: FTXVPU7D B6X9
- Project Management, Google Career Certificates, June 2023
Additional Information
Full CV available upon request.
References
References available upon request.
Timeline
Technical Systems Operator,
Hanover County Public Schools
2023.04 - Current
Help Desk Support Analyst,
Elevance Health
2021.12 - 2023.04
Switchboard Operator/Help Desk Technician,
Capital One
2017.08 - 2018.06
Social Media Marketing Intern,
Revival Recordings
2017.01 - 2017.06
Consultant,
Welch Media
2012.01 - Current
Associate of Applied Science - Internet Applications Develepment
J. Sargeant Reynolds Community College
- Introduction to User Experience Design, Georgia Institute of Technology - 2021 - Credential ID: FTXVPU7D B6X9
- Project Management, Google Career Certificates, June 2023
Similar Profiles
Bryce CurdBryce Curd
Teacher at Hanover County Public SchoolsTeacher at Hanover County Public Schools
Noah LovingNoah Loving
Elementary School Teacher at Hanover County Public SchoolsElementary School Teacher at Hanover County Public Schools
Starlett FlippenStarlett Flippen
Elementary Teacher at Hanover County Public SchoolsElementary Teacher at Hanover County Public Schools