Andrew W. Freeman
Pembroke,Ma
Summary
15+ years leading innovative healthcare initiatives across Massachusetts. Leader in non-profit, Value-Based Care, Accountable Care Organizations, CMS, Masshealth, NCQA, EHR and other major healthcare sectors. Knowledgeable Director with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
11
11
years of professional experience
Work History
Consultant
Freeman Services
Pembroke
06.2025 - Current
- Developed strategic frameworks to enhance client operational efficiency and effectiveness.
- Led cross-functional teams to implement process improvements that streamlined project delivery timelines.
- Analyzed market trends to inform client decision-making and drive competitive advantage.
- Facilitated workshops with stakeholders to identify needs and create tailored solutions for complex challenges.
Director of Operations
Plymouth Area Coalition for the Homeless
Plymouth
03.2025 - 05.2025
- Streamlined operational processes to enhance service delivery and resource allocation.
- Developed and implemented strategic initiatives to improve client engagement and support outcomes.
- Oversaw budget management, ensuring efficient use of resources across programs.
- Cultivated partnerships with local organizations to expand outreach efforts and service availability.
- Led staff training programs to enhance team performance and operational efficiency.
Sr. Program Manager
Community Partners Program
Boston
01.2023 - 03.2025
- Acted as Deputy Director of Community Partners Program until departing The Commonwealth
- Streamlined project workflows, enhancing operational efficiency and reducing delays.
- Led cross-functional teams to develop and implement strategic program initiatives.
- Managed resource allocation and budget oversight for multiple concurrent programs.
- Mentored junior program managers, fostering professional development and team cohesion.
- Mentored and supported 5 department employees to create strong workplace culture.
Central/Western Regional Director
Massachusetts Immigration Crisis Response
Boston
10.2023 - 01.2024
- Temporarily loaned by request of Secretary Walsh & Governor Healey to help support all aspects of the 12 towns/cities Emergency Shelter System in Western & Central Massachusetts
- Coordinated with Incident Command, The Governor’s Office and all other State and Federal Agencies
- Management position overseeing 10+ FTEs not inclusive of oversite of 88 National Guardsmen
- Directed strategic initiatives to enhance immigration support services across multiple regions.
- Collaborated with community organizations to address immigrant needs and develop resource programs.
PM Contracts & Performance
Community Partners Program
Boston
01.2022 - 12.2022
- Ensure Community Partners are meeting capacity for required supports specified in the CP contract
- Ensure Community Partners are meeting deliverables for infrastructure investments
- Serve as a resource to Community Partners to improve their performance under the CP contract
- Providing expertise on support available to CPs provided through the Delivery System Reform Incentive Payment (DSRIP) program ($1.8 Billion Program)
- Developing and maintaining positive partnerships with contracted CPs
ABI/MFP Service Coordinator
Southeast Regional Office DDS
Middleboro
05.2019 - 12.2021
- Provided Service Coordination for 30-40 individuals within or onboarding to the ABI/MFP Program which including collaborating a multi-service care team with various services offered. Managed these individuals POC & ISPs.
- Worked collaboratively with Umass Medical System to gather approval for waiver services for members.
- Coordinated service delivery for clients, ensuring timely access to resources and support.
- Developed and maintained effective communication with stakeholders, enhancing collaboration and service quality.
Shared Living & Placement Services Director
Crystal Springs
Fall River
04.2017 - 10.2018
- Created Shared Living Department at Crystal Springs starting with formulation of RFR (Request for Response) & its submission to EOHHS.
- Created over 150 pages of polices and procedures for new Shared Living Program.
- Recruited caregivers & educated Crystal Springs on Shared Living Model.
- Held educational sessions for Crystal Springs’ families & potential caregivers as well as informational sessions about Crystal Springs’ Shared Living Program to DDS Area Offices throughout Southeast Massachusetts.
Account Manager
Maxim Healthcare Services
Plymouth
12.2016 - 04.2017
- Hired 52 Per Diem RNs/LPNs/CNAs/HHAs & took them through hiring process.
- In charge of weekly financials for Plymouth Area Office ($1.6 million office annually)
- Coordinated 30 Annual MassHealth Authorizations & budgeting those hours with families.
- Managed client accounts, ensuring satisfaction and retention through effective communication and relationship-building.
- Conducted regular performance reviews to assess service delivery and identify areas for improvement.
Respite Coordinator
Arc of Greater Plymouth
Plymouth
07.2016 - 11.2016
- Acted as Director of AFC Operations during six-month period as Director was out on medical leave
- Created AFC respite system, which included over 70 respite providers
- Managed all properties owned & pursued by Arc of GP.
- Managed 70+ 1099 workers & managed payments to workers.
- In charge of bi-weekly AFC billing process ($100k) to MassHealth for daily cost of 100 AFC clients.
- Interdepartmental liaison for other programs to benefit AFC clients: AWC, I/S Wraps, Family Support & DDS.
- Coordinated respite services, ensuring quality care for individuals with disabilities and their families.
- Developed individualized service plans in collaboration with clients and support teams.
- Trained and mentored new staff on best practices for providing respite care.
Adult Family Care Case Manager
Arc of Greater Plymouth
Plymouth
06.2015 - 11.2016
- Managing care with AFC RN for client to benefit from AFC MassHealth Program.
- Working with DDS and other supplemental agencies to enhance AFC client lives.
- Working with AFC Mass Health Regulations
- Keeping rigorous paperwork to adhere to regulations.
- Reviewed caseload of 30+ patients for length of stay, care and services to perform outcomes monitoring and variance analysis.
- Developed individualized care plans to address client needs and goals.
- Coordinated multidisciplinary team meetings to ensure comprehensive service delivery.
Representative Payee
Arc of Greater Plymouth
Plymouth
06.2015 - 07.2016
- 2016 received A rating from SSA regarding booking of this program
- Held to all state & federal regulations to allow clients to keep benefits from above listed programs.
- Facilitated communication between individuals with disabilities and community resources.
- Trained new staff on organizational policies, procedures, and client interaction protocols.
- Evaluated program effectiveness through regular assessments and participant feedback sessions.
Education
Bachelor of Arts - Philosophy
Saint Anselm College
Manchester, New Hampshire05.2015
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Partnership building
- Resource development
- Non-profit governance
- Board relations
- Research and analysis
- Masshealth & CMS regulations
Timeline
Consultant
Freeman Services
06.2025 - Current
Director of Operations
Plymouth Area Coalition for the Homeless
03.2025 - 05.2025
Central/Western Regional Director
Massachusetts Immigration Crisis Response
10.2023 - 01.2024
Sr. Program Manager
Community Partners Program
01.2023 - 03.2025
PM Contracts & Performance
Community Partners Program
01.2022 - 12.2022
ABI/MFP Service Coordinator
Southeast Regional Office DDS
05.2019 - 12.2021
Shared Living & Placement Services Director
Crystal Springs
04.2017 - 10.2018
Account Manager
Maxim Healthcare Services
12.2016 - 04.2017
Respite Coordinator
Arc of Greater Plymouth
07.2016 - 11.2016
Adult Family Care Case Manager
Arc of Greater Plymouth
06.2015 - 11.2016
Representative Payee
Arc of Greater Plymouth
06.2015 - 07.2016
Bachelor of Arts - Philosophy
Saint Anselm College
Awards
2024 Manuel Carbello Governor’s Cross- Secretariat Award, 2024 Medicaid Director’s Award, 2023 Medicaid Director’s Award, 2023 Office of PCDI (Masshealth) ACO/MCO Launch Award
Additional Experience
Individual Mentor- Arc of Greater Plymouth (2010-2015)