Andrew Wieckhorst
Summary
Customer service and operations specialist with proven expertise in issue resolution and workflow coordination. Focused on enhancing customer experience through effective communication and operational efficiency. Strong communication skills and sound judgment consistently meet quality, productivity, and timeliness expectations.
Overview
13
13
years of professional experience
Work History
Customer Service & Operations Specialist
Connor Tractor
Ocala, FL
04.2025 - Current
- Resolve complex customer inquiries by gathering detailed information and identifying root causes.
- Provide expertise on workflows and operational procedures to ensure timely issue resolution.
- Perform quality assurance checks on tractors before delivery and upon arrival, verifying functionality, safety standards, and overall condition.
- Educate customers on tractor features, safe operation, and basic maintenance at the time of delivery to ensure confident and effective use.
- Act as a liaison between customers and internal teams to enhance collaboration and satisfaction.
- Support team performance by assisting peers with complex inquiries and contributing to process improvements.
- Facilitate onboarding and training of new team members through coaching and real‑time support.
Service Technician
Lorick Pool Service
Ocala, FL
02.2024 - 03.2025
- Assessed customer concerns while gathering relevant information to apply sound judgment in resolutions.
- Managed multiple service requests independently, prioritizing workload to meet productivity and quality standards.
- Coordinated service requirements and follow-ups between customers and internal operations teams to ensure clarity.
- Educated customers on processes, timelines, and preventative practices to enhance informed decision-making.
- Documented service interactions accurately while managing customer information with professionalism and confidentiality.
Seed Sales & Customer Service Specialist
Snodgrass Farms and Seed
Auburn, NE
08.2013 - 08.2023
- Served as primary contact for customers, facilitating seed sales and coordinating orders with clear communication.
- Guided customers in product selection by assessing needs and addressing inquiries to ensure accurate orders.
- Coordinated seed deliveries, ensuring accuracy and timeliness to enhance customer satisfaction.
- Managed multiple orders and delivery schedules, prioritizing workload to meet quality standards.
- Maintained precise order documentation while handling customer information with professionalism.
Education
Peru State College
Peru, NESkills
- Customer Experience & Service Delivery
- Issue Resolution
- Workflow Optimization
- Operational Processes
- Data Management
- Relationship Building
Timeline
Customer Service & Operations Specialist
Connor Tractor
04.2025 - Current
Service Technician
Lorick Pool Service
02.2024 - 03.2025
Seed Sales & Customer Service Specialist
Snodgrass Farms and Seed
08.2013 - 08.2023
Peru State College