Andrew Wilkins
Fishers,IN
Summary
Business Administration Graduate with diverse industry experience in inventory management and customer service. Successfully managed online retail operations, achieving significant revenue growth and high customer satisfaction through strategic vendor partnerships and market trend analysis.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Online Business Owner
Depop
Indianapolis, IN
08.2020 - Current
- Managed successful online retail operations with hundreds of 5-star reviews, driving substantial revenue through strategic vendor partnerships and market trend analysis
- Established verified stores to enhance online presence and credibility.
- Cultivated strong relationships with vendors and customers, establishing long-term partnerships that expanded business reach and market presence
- Identified and capitalised on emerging market opportunities, adapting business strategies to meet evolving consumer demands and market conditions
- Engage clients, boost sales, and receive hundreds of 5-star reviews for excellent service.
Delivery Driver
DoorDash & Instacart
Fishers, IN
08.2018 - Current
- Deliver exceptional service, ensuring customer satisfaction and loyalty.
- Address customer inquiries during deliveries, enhancing service quality.
- Optimised delivery routes and time management to complete 3,500+ orders while maintaining 4.9-star customer rating, demonstrating exceptional service standards.
- Implemented real-time order tracking and precise delivery coordination, ensuring accurate and timely service across multiple delivery platforms.
- Analysed traffic patterns and peak order times to optimise delivery efficiency and minimise wait times for customers.
Produce Associate
Kroger
Fishers, IN
01.2018 - 10.2018
- Ensured food safety compliance, enhancing produce quality and customer trust.
- Assisted customers with produce choices, improving their shopping experience.
- Collaborated with team for appealing displays, ensuring product availability.
- Coordinated with team for peak hour stock readiness, boosting customer satisfaction.
- Monitored produce quality metrics and implemented effective stock rotation practices to minimise waste
Store Associate
Goodwill
Fishers, IN
12.2016 - 12.2017
- Processed cash and credit transactions using POS system.
- Organized, stocked and maintained inventory room.
- Trained new employees on store policies, procedures, and job duties as needed.Delivered exceptional customer service while managing daily cash handling, contributing to enhanced store efficiency and improved inventory control
Education
Bachelor of Science (B.S.) - Business Administration
Ball State University
Muncie, IN12-2024
Skills
- Customer Service
- Problem Solving
- Business Administration
- Inventory Management
- E-commerce
- Team Leadership
- Organization
- Strategic Planning
- Communication
- Sales
- Visual Merchandising
- Market analysis
- Online marketing
- Customer relationship management
- Route optimization
Personal Information
Title: Business Administration Graduate
Languages
English
Certification
- Indiana Resident Insurance Producer License (Life, Accident, & Health - Active) NPN 21636856
- Property & Casualty Insurance - State Licensing Examination Passed
- Investment Adviser - Licensing Examination Passed
Timeline
Online Business Owner
Depop
08.2020 - Current
Delivery Driver
DoorDash & Instacart
08.2018 - Current
Produce Associate
Kroger
01.2018 - 10.2018
Store Associate
Goodwill
12.2016 - 12.2017
Bachelor of Science (B.S.) - Business Administration
Ball State University