Andrew Willard
Orem
Summary
Dedicated professional with experience in residential care and hospitality. Known for exceptional customer service and mentorship skills. Aiming to leverage crisis intervention expertise and strong communication abilities to enhance team performance and support individual growth.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Line Staff Lead
Youth Health Associates
Provo
12.2024 - Current
- Supported homework completion and monitored progress towards academic goals, fostering student engagement and achievement.
- Proactively leads daily operations in a residential boys home, supervising staff and youth to ensure a safe, structured, and supportive living environment.
- Administered prescribed medications accurately while maintaining detailed documentation to ensure compliance with policy and regulatory guidelines.
- Collaborated with case managers, therapists, and leadership to track resident progress and align support with individualized treatment goals.
- Lead crisis intervention efforts, utilizing de-escalation techniques and implementing ICR (Individual Crisis Response) protocols when necessary to ensure the safety of residents and staff.
Server
Olive Garden
Provo
02.2023 - 05.2024
- Processed customer orders and ensured accurate delivery of food and beverages, enhancing dining experience.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service in a fast-paced dining environment.
- Ensured cleanliness and organization of dining area and service stations to create a welcoming environment.
Barista
Beans And Brews
Spanish Fork
08.2021 - 06.2022
- Crafted espresso beverages and specialty drinks to meet customer preferences and enhance satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Ensured clean and organized workspace to facilitate efficient access to resources and products for coworkers.
Sales and Marketing Representative
Cit Electronics
American Fork
06.2020 - 01.2021
- Managed end-to-end eCommerce sales process by listing assorted pallet inventory for resale on eBay.
- Researched market pricing and competitor listings to establish competitive prices, contributing to steady sales growth.
- processed orders efficiently, ensuring items were properly packaged and shipped in a timely manner.
Education
Some College (No Degree) - Social Work
Utah Valley University
Orem, UTSkills
- Crisis intervention
- Conflict resolution
- Academic support
- Team leadership
- Effective communication
- Customer service
- Data documentation
- Mentorship & Coaching
Certification
Integrated Crisis Response (ICR) - 2025
Timeline
Line Staff Lead
Youth Health Associates
12.2024 - Current
Server
Olive Garden
02.2023 - 05.2024
Barista
Beans And Brews
08.2021 - 06.2022
Sales and Marketing Representative
Cit Electronics
06.2020 - 01.2021
Some College (No Degree) - Social Work
Utah Valley University