Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Andrew W. Irby
White Lake,MI
Work Preference
Summary
Dynamic Senior Trainer at Wide Open West with a proven track record in developing engaging training content and enhancing employee skills. Expert in technical training and effective communication, I successfully implemented innovative tools like Kahoot, fostering a culture of continuous improvement and safety awareness across the organization.
Overview
17
17
years of professional experience
Work History
Senior Trainer
Wide Open West
01.2017 - 07.2019
- Developed comprehensive training content and facilitated classes for all field technicians and business support agents across the organization.
- Managed and delivered training sessions, adapting to diverse learner needs and operational demands to enhance participant engagement.
- Led quarterly training assignments to ensure ongoing employee skill development and compliance.
- Aligned training processes and materials with FCC standards to ensure regulatory compliance.
- Updated and optimized training content to reflect evolving products, tools, and operational processes.
- Created and distributed monthly safety topics, reinforcing a strong safety culture across the organization.
- Developed and facilitated quarterly safety sync sessions, aligning safety initiatives and enhancing awareness company-wide.
- Designed and administered surveys for new hires and leadership to gather feedback and support continuous improvement.
Technical Trainer
Wide Open West
01.2017 - 07.2019
- Introduced and implemented Kahoot, enhancing engagement in company-wide training.
- I have introduced Socrative company-wide as a paperless test site.
- Emphasized need for SurveyMonkey to streamline feedback collection and enhance data-driven decision-making.
- Ran multiple classes, covering new hire orientation to advanced 'wow u' continuum.
- Achieved all passing scores on tests for the two FST classes I ran.
- Restructured 7-week syllabus for new hire class, improving training flow and clarity.
Qa Technician
Wide Open West
01.2017 - 07.2019
- Verified quality of work left at houses, contributing to overall customer satisfaction.
- Ensured compliance with safety standards, maintaining a 100% safety record throughout tenure.
Broadband Technician
Wide Open West
01.2012 - 01.2014
- I have achieved 16 star performers / elite tech.
- Earned recognition for maintaining perfect quality standards in product assessments from 2012 to 2014, ensuring customer satisfaction and compliance.
- 100% On time for 2012, 2013.
- Have trained 7 new technicians as a certified trainer.
- Developed and delivered a training class for all SE Michigan teams, enhancing technician skills and knowledge.
- Received recognition for performance through participation in charity golf outing and attendance at Comerica Park events, highlighting community involvement.
Hilo Driver
Flex-N-Gate Royal Oak
09.2006 - 02.2009
Shift Supervisor
Rite Aid
08.2005 - 09.2006
- Trained and managed employees to enhance team skills and service quality.
- Assisted customers and resolved complaints to improve customer satisfaction.
- Monitored store activities to safeguard inventory and reduce shrinkage.
- Counted and Managed Money.
- Kept Store and Stockroom Organized and Clean.
Store Manager
Leslie's Pool Supplies
07.2002 - 01.2005
- Oversaw employee training to ensure effective job performance.
- Managed Cash Register and Deposited Money Daily.
- Trained new employees on how to maintain a pool and cleaning supplies.
Education
Construction Management -
ITT Tech
Troy01.2012
Math and Automotive Courses
Oakland Community College
Auburn Hills01.2003
High School -
Troy High School
01.2002
Skills
- Training development
- Effective communication
- Safety procedures
- Technical training
- Virtual training
- Developing lesson plans
Timeline
Senior Trainer
Wide Open West
01.2017 - 07.2019
Technical Trainer
Wide Open West
01.2017 - 07.2019
Qa Technician
Wide Open West
01.2017 - 07.2019
Broadband Technician
Wide Open West
01.2012 - 01.2014
Hilo Driver
Flex-N-Gate Royal Oak
09.2006 - 02.2009
Shift Supervisor
Rite Aid
08.2005 - 09.2006
Store Manager
Leslie's Pool Supplies
07.2002 - 01.2005
Construction Management -
ITT Tech
Math and Automotive Courses
Oakland Community College
High School -
Troy High School