Andrew Wolhoy
Dubuque,IA
Summary
Successfully works as part of a team to reach personal and business goals. Known for efficiently handling escalated customer support issues. Reliable Manager skills demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Looks forward to and excels at building productive working relationships. Effective in fast-paced, deadline-driven environments to achieve goals and further team development. Overall a dedicated employee with good integrity.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Hy-Vee
Dubuque, IA
08.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
General Manager in Training
Advance Auto Parts
Dubuque, IA
01.2022 - 08.2022
- Conducted performance reviews for employees in order to evaluate their progress.
- Monitored customer interactions and feedback to ensure quality standards were met.
- Organized team-building activities to promote positive employee relationships.
- Analyzed data from customer reviews to identify opportunities for improvement.
- Resolved conflicts between staff members in a timely manner while maintaining a professional demeanor.
Assistant Kitchen Manager
Hy-Vee
Dubuque, IA
09.2017 - 01.2022
- Ensured compliance with all health and safety regulations in the kitchen area.
- Monitored food cost percentages and labor costs to ensure budgetary goals were met.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Conducted daily pre-shift meetings to review menu changes, special requests, and upsell opportunities with waitstaff.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
Education
GED -
NICC
Dubuque01-2022
Skills
- Outstanding customer service
- Verbal and written communication
- Team Leadership
- Time Management
- Workflow Planning
- P&L Management
- Data Entry
- Microsoft Office
Accomplishments
- 2019 Employee of the Year
Timeline
Delivery Driver
Hy-Vee
08.2022 - Current
General Manager in Training
Advance Auto Parts
01.2022 - 08.2022
Assistant Kitchen Manager
Hy-Vee
09.2017 - 01.2022
GED -
NICC