Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Wood

Ocala

Summary

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

9
9
years of professional experience

Work History

Service Technician

Geoprobe Systems
06.2019 - Current

Between June of 2019 and July of 2023 I worked at the factory location in Salina, KS. At the Kansas location, my job included:

  • Inspecting equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing and restoring machines to factory condition.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained interns and junior technicians in proper techniques and safety standards.
  • Collaborated with team members to complete complex installations.

I then transferred to the Ocala, FL location. My duties included those above and:

  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions.
  • Improved customer relations through communication and a commitment to addressing problems promptly.
  • Managed inventory levels effectively by accurately recording usage and replenishing stock when needed.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Trained customers on proper machine operation and safety protocols.

Sales Associate

Harbor Freight Tools USA
10.2018 - 05.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Harbor Freight Tools USA
12.2017 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Ice Cream Scooper

Brusters Ice Cream
02.2016 - 05.2018
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.

Education

No Degree - Mechanical Engineering

Kansas State University
Salina, KS

High School Diploma -

Forest High School
Ocala, FL
05-2018

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Punctual and reliable
  • Flexible and adaptable
  • Troubleshooting skills
  • Problem and issue resolution
  • Documentation and reporting
  • Professional and courteous

Timeline

Service Technician

Geoprobe Systems
06.2019 - Current

Sales Associate

Harbor Freight Tools USA
10.2018 - 05.2019

Sales Associate

Harbor Freight Tools USA
12.2017 - 07.2018

Ice Cream Scooper

Brusters Ice Cream
02.2016 - 05.2018

No Degree - Mechanical Engineering

Kansas State University

High School Diploma -

Forest High School