Between June of 2019 and July of 2023 I worked at the factory location in Salina, KS. At the Kansas location, my job included:
- Inspecting equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to factory condition.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained interns and junior technicians in proper techniques and safety standards.
- Collaborated with team members to complete complex installations.
I then transferred to the Ocala, FL location. My duties included those above and:
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions.
- Improved customer relations through communication and a commitment to addressing problems promptly.
- Managed inventory levels effectively by accurately recording usage and replenishing stock when needed.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Trained customers on proper machine operation and safety protocols.