Dulce Maria Feliz
Ocala
Summary
Currently work part-time as a medical Spanish Interpreter, on call, with proven success at Meta Language, delivering precise translations and enhancing patient satisfaction through exceptional verbal communication. Skilled in interpretation and confidentiality practices.
Also work part time managing a small cleaning business fostering strong client relationships and implementing strategic improvements to ensure high service standards fostering customer satisfaction and retention.
Overview
32
32
years of professional experience
Work History
Spanish Interpreter
Meta Meta Language
01.2025 - Current
- Supported real-time interpretation needs, adapting quickly to dynamic conversations.
- Engaged with clients to clarify terminology and context for precise translations.
- Maintained confidentiality while handling sensitive information during interpretations.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.
- Fostered deeper cultural connection during international conferences by interpreting keynote speeches, contributing to more inclusive experience for Spanish-speaking attendees.
Manager
Cleanique Professional Services
01.1994 - Current
- Oversaw daily operations to ensure efficient service delivery and high customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Developed strategic plans to expand service offerings, aligning with market trends and client needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cultivated strong relationships with clients, ensuring tailored services that meet diverse requirements effectively.
- Established quality control measures to maintain high service standards and compliance with regulations.
Education
High School Diploma -
Newtown High School
Queens, NY06-1987
Skills
- Fluent Spanish
- Verbal communication
- Memory retention
- Fluent english
- Translation services
- Confidentiality practices
- Interpersonal communication
- Code of ethics
- Customer relations
- Simultaneous interpretation
- Accurate translation
Timeline
Spanish Interpreter
Meta Meta Language
01.2025 - Current
Manager
Cleanique Professional Services
01.1994 - Current
High School Diploma -
Newtown High School