Detail-oriented professional with solid experience in quality control and process auditing. Known for delivering effective risk mitigation strategies and enhancing service delivery, ready to drive operational success and compliance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Quality Process Specialist
FedEx Corporation
Columbus
11.1997 - Current
Analyzed data to identify trends and issues, providing actionable insights to support strategic decision-making.
Mitigated risks by leading and auditing international subsidiaries and operational processes.
Collaborated with cross-functional teams to refine service delivery strategies, improving alignment with operational goals.
Trained new team members on best practices and company policies, facilitating smoother onboarding and integration.
Operations Manager
Roadway Package Systems
Syracuse
04.1993 - 11.1997
Managed daily operations to ensure timely package delivery and customer satisfaction.
Coordinated with teams to maintain compliance with safety and operational standards.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Process and Quality Assurance Manager at Banco Agrícola of the Dominican RepublicProcess and Quality Assurance Manager at Banco Agrícola of the Dominican Republic