Andrew W. Wood
Randolph,WI
Summary
Patient focust professional with excellent verbal, listing, and written skills. Strong candidate with the ability to provide independent thought while demonstrating intense problem-solving skills. Educating coworkers and patients have been my focus for several years. Noted as being companionate and able to prioritize patient’s family’s needs with kudos and High-Fives. Organization and attention to detail expertise have created optimal performance in the workplace. Teamwork as been an essential part throughout my career in providing exceptional service.
Overview
27
27
years of professional experience
Work History
Ambulatory Access Education Specialist
UW Health
02.2024 - Current
- Development of training materials, and presentations for UW Health Ambulatory Care.
- Create specialty specific training content.
- Developed solutions to improve performance.
- Offer project support from an educational perspective
- Work directly with various leaders within UW Health to analyze departmental needs.
- Workflow and project support.
Ambulatory Access Lead
UW Health
10.2022 - 02.2024
- Training and educating new hires on OB/GYN workflows, terminology, and special scheduling skills needed to be a PSS for OB/GYN
- Training and educating current PSS on new workflows
- Collaborating across ASOG to create new workflows and improve current workflows
- Answer scheduling questions through a Webex team chat room
- Covering any PSS staff outages
- Research and resolve Service Now tickets submitted by providers for scheduling errors and report my findings to my supervisor
Patient Scheduling Specialist
UW Health
01.2020 - 10.2022
- Providing patient care through listening and always striving for the best outcome to fit their needs
- Provide training to new coworkers
- Commutating with clinical staff via Webex, taking inbound, and doing outbound calls
- Using the medical terminology that I have gained throughout my time with OB/GYN I am expected to be able to decipher how best to meet their needs by using independent thought and best practices
- Using several programs throughout the day; including OneNote, Excel, Word, and Epic; has enhanced my skill base with these programs
Food Production Cook
UW Health at The American Center.
07.2015 - 12.2019
- Teaching classes at the Learning Kitchen as a part of the Wellness Center
- Creating lessens and recipes to teach up to 20 patients
- Work room service line, know all dietary needs of patients, and can customize menu to fit their needs
- Create and prepare daily specials
Lead Dietary Aid
Prairie Ridge Assisted Living
07.2014 - 07.2015
- Created monthly breakfast, lunch, and dinner menus for 30 residents
- Ordered all food items, supplies, and consumables
- Maintained inventory
- Trained Dietary Aid staff
Food Service Assistant
Madison College
10.2011 - 07.2014
- Created and prepared items for the 'Whole Bowl'
- Explained the menu and options to guests
- Planned protein and side items weekly
- Planned and ordered daily vegetable
Sous Chef
Waterfront Grill
06.2012 - 08.2012
- Planned Menu
- Calculated cost of menu items
- Creatively used organic produce to create high-end veg de jour
- Prepared and cooked all menu items for lunch and dinner service
Head Chef
Fox Lake Golf Course
06.2011 - 10.2011
- Planned Menu for caterings and specials
- Maintained inventory
- Prepared and cooked for catered events
- Cooked food to order
Bistro Chef- Courtyard Marriott
North Central Group
10.2010 - 06.2011
- Took food orders and prepared food for guests
- Performed opening and closing duties of Bistro
Breakfast Host
Homewood Suites
10.2008 - 07.2010
- Prepared food and operated the breakfast buffet
- Provided excellent customer service and fulfilled the needs of guests
Line Cook
Granite City
06.2008 - 10.2008
- Performed prep work and set up lunch service station
- Operated fry/sandwich station for lunch service
Personal Chef
Farber Family
02.2008 - 05.2008
- Planned weekly menu of 10 meals for a family of four and guests
- Purchased all food items for planned meals
Teppanyaki Chef
Ohana Steakhouse
01.1998 - 02.2008
- Prepared seafood, steaks, chicken, and vegetables for the evening dinner service
- Prepared food and entertained tableside for up to fifteen guests per table in a timely manner
- Ordered food and supplies to keep the restaurant stocked for anticipated business
Education
Associate in Applied Science Degree - Culinary Arts
Madison College
Madison, WI05.2012
Skills
- Patient confidentiality
- Effective problem solving
- Recordkeeping
- New staff training
- Effective written and verbal communication
- Instructional material development
- Training and mentoring
- Medical Terminology
- Customer service
- HIPAA guidelines
- Problem-solving aptitude
- Multitasking
Timeline
Ambulatory Access Education Specialist
UW Health
02.2024 - Current
Ambulatory Access Lead
UW Health
10.2022 - 02.2024
Patient Scheduling Specialist
UW Health
01.2020 - 10.2022
Food Production Cook
UW Health at The American Center.
07.2015 - 12.2019
Lead Dietary Aid
Prairie Ridge Assisted Living
07.2014 - 07.2015
Sous Chef
Waterfront Grill
06.2012 - 08.2012
Food Service Assistant
Madison College
10.2011 - 07.2014
Head Chef
Fox Lake Golf Course
06.2011 - 10.2011
Bistro Chef- Courtyard Marriott
North Central Group
10.2010 - 06.2011
Breakfast Host
Homewood Suites
10.2008 - 07.2010
Line Cook
Granite City
06.2008 - 10.2008
Personal Chef
Farber Family
02.2008 - 05.2008
Teppanyaki Chef
Ohana Steakhouse
01.1998 - 02.2008
Associate in Applied Science Degree - Culinary Arts
Madison College
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