Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Andrew Yiu

Oakland Gardens,NY

Summary

Hardworking cashier offering 3 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

3
3
years of professional experience

Work History

Landscaper

YIU LANDCARE LLC
Oakland Gardens
01.2023 - Current
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Cared for grounds by mulching, aerating and edging around flower beds and walkways.
  • Watered plants and performed minor irrigation repair and adjustments.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Used hand-held tools to maintain green spaces.

Cashier Supervisor

Just Salad
New York, NY
01.2022 - 06.2024
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Built and maintained working relationships with peers and upper management.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Processed payments promptly for customers to exceed productivity standards.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reconciled registers to prepare daily bank deposits.
  • Taught junior employees proactive strategies to meet operational and sales goals.

Education

High School Diploma -

Bayside High School
Bayside, NY
06-2023

Skills

  • Customer Service
  • Cleaning and sanitizing
  • Payment Processing
  • ID Verification
  • Customer Assistance
  • Marketing
  • Social Media Marketing
  • Quality assurance and control
  • Staff Management
  • Consultative Sales
  • Microsoft Office Suite expert
  • Customer Relationship Management

Languages

English
Professional
Chinese (Mandarin)
Professional

Affiliations

  • Own a Landscaping business

Timeline

Landscaper

YIU LANDCARE LLC
01.2023 - Current

Cashier Supervisor

Just Salad
01.2022 - 06.2024

High School Diploma -

Bayside High School

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Andrew Yiu