Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Andrew Zamora

La Puente,CA

Summary

Energetically spearheaded technical support initiatives at Hikvision USA, enhancing asset allocation efficiency and network operability. Expert in network security solutions and adept at training, I significantly improved deployment processes and resolved complex issues, showcasing advanced network protocol management and exceptional mentoring skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Engineer

Hikvision USA
City of Industry, CA
10.2023 - Current
  • Managed inventory of tech support devices, ensuring accurate tracking and availability for all team operations, improving asset allocation efficiency
  • Oversaw and maintained test networks utilizing Ubiquiti devices, including assigning IP addresses and port numbers, ensuring optimal device communication and accessibility through the company VPN for remote work
  • Ensured continuous operability of systems through proactive network assessments.
  • Conducted testing activities on new software functionalities specific to the US, ensuring seamless deployment processes.
  • Acted as the escalation point for the Product Manager, resolving complex customer issues that required in-depth product knowledge and advanced troubleshooting techniques
  • Trained end-users and internal staff on new technologies and system updates.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Education

Cybersecurity Professional Certificate -

California State University, Long Beach (CSULB)
Long Beach, CA

Skills

  • Knowledgeable in Multi-Platform Operating Systems
  • Experience with Network Security Solutions
  • Advanced Network Protocol Management
  • IT Management Tools
  • Training and mentoring
  • Escalation support

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • AWS Certified Solutions Architect - Associate
  • Pursuing CCNA

Volunteer Work

Morelia Clinic, El Monte 

2025–Current

  • Worked closely with clinic staff to identify and address technical challenges, streamlining daily IT operations in a high-demand healthcare setting.
  • Diagnosed and resolved PC issues, significantly reducing system downtime and enhancing overall operational efficiency.
  • Configured and maintained networked printers to enable seamless scan-to-folder functionality, ensuring health documents are efficiently uploaded into clinic systems.

Timeline

Technical Support Engineer

Hikvision USA
10.2023 - Current

Cybersecurity Professional Certificate -

California State University, Long Beach (CSULB)

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Andrew Zamora