Avery Holloman
Lakeland
Summary
Dedicated and detail-oriented Data Analyst with a comprehensive background in data science and analytics. Seeking a challenging position to leverage my expertise in statistical analysis, programming, and strategic decision-making, contributing to organizational growth through impactful data-driven insights.
Overview
16
16
years of professional experience
Work History
Technical Support Engineer
Omnicell
06.2023 - 09.2023
- Conducted in-depth competitive analysis to understand customer needs, identify market trends, and test technical solutions, contributing valuable insights to cross-functional teams
- Leveraged data analytics techniques to support business objectives, utilizing Python and SQL for data manipulation, extraction, and generating comprehensive reports
- Applied strong problem-solving skills to troubleshoot and resolve technical issues, ensuring optimal customer satisfaction
- Collaborated with stakeholders to document code and manage project risks proactively.
Data Analyst/Customer Service Representative
Liberty Dental Plan
04.2017 - 06.2023
- Spearheaded marketing research initiatives, systematically evaluating customer needs and preferences, contributing significantly to the formulation of product strategy based on data-driven insights
- Generated comprehensive reports employing advanced statistical techniques and data analysis, providing actionable recommendations for process improvement and customer satisfaction enhancement
- Utilized Python and SQL for data manipulation, extraction, and analysis, ensuring data integrity and accuracy
- Effectively resolved customer service issues through a data-driven approach, improving overall customer satisfaction.
Data Analyst/Team Supervisor
Verizon Business
06.2007 - 01.2017
- Led a team of specialists overseeing billing technical support operations, implementing data-driven strategies to enhance customer satisfaction
- Applied advanced statistical analysis techniques to extract meaningful patterns and trends from complex datasets, informing strategic decision-making
- Utilized Tableau to create insightful reports and dashboards, effectively communicating complex findings to both technical and non-technical stakeholders
- Managed a team of specialists, overseeing billing technical support operations, enhancing efficiency, and ensuring high-quality service delivery.
Education
Bachelor of Science in Data Science & Analytics -
University of South Florida
Tampa, FL12.2022
Skills
Data Analysis and Market Research:
Conducted extensive competitive analysis, synthesizing information on market dynamics, emerging landscapes, and trends in the health insurance market
- Performance Optimization
- IT Resource Use
- Applied SWOT analysis to assess market scenarios and make informed strategic decisions
- Utilized critical thinking and influencing strategies based on competitive intelligence
Platforms/Operating Systems:
- Proficient in Windows and Linux operating systems
- Experienced with cloud computing platforms such as AWS and Azure
Programming:
- Strong programming skills in C, focusing on data analysis and algorithm development
- Proficient in Python for data manipulation, scripting, and web scraping
- Familiar with R for statistical analysis, data visualization, and predictive modeling
- Competent in using Microsoft Access for database management
Technologies/Environment:
- Expertise in data analysis and visualization tools, including Tableau, for creating insightful reports and dashboards
- Skilled in Matplotlib for creating data visualizations and charts to communicate complex findings effectively
Machine Learning and Data Analytics:
- Knowledgeable in Machine Learning techniques and frameworks, particularly caret in R, for building predictive models, regression analysis, and clustering
- Proficient in applying Advanced Statistics & Analytics concepts, including descriptive statistics, probability theory, regression analysis, and time series analysis
Data Visualization:
- Proficient in data visualization techniques using ggplot2 in R and other data visualization libraries in Python, creating compelling and informative visuals to convey insights
Data Mining and Text Analysis:
- Experienced in text mining using Bag-of-Words and other techniques in R for extracting valuable information from unstructured text data
- Skilled in data mining, including preprocessing, feature engineering, and exploratory data analysis
Additional Qualifications:
- Strong problem-solving skills and adaptability to meet dynamic business requirements
- Excellent communication and teamwork skills, developed through collaboration in technical projects
- Solid understanding of Agile development principles and CI/CD (Continuous Integration/Continuous Deployment) practices
- Proficiency in SQL for data extraction and manipulation
- Highly motivated and self-driven to deliver high-quality results
Additional Qualifications
- Proficient in data analytics, regression analysis, competitive analysis, and market research.
- Excellent communication and teamwork skills.
Timeline
Technical Support Engineer
Omnicell
06.2023 - 09.2023
Data Analyst/Customer Service Representative
Liberty Dental Plan
04.2017 - 06.2023
Data Analyst/Team Supervisor
Verizon Business
06.2007 - 01.2017
Bachelor of Science in Data Science & Analytics -
University of South Florida
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