Andrew C. Nguyen
Salem
Summary
Seasoned customer service experience with settings in food service, local gyms, and physical therapy clinics. Exceptional in problem solving and customer communication and connections that enhances experience. Result-driven and resilient in developing a cohesive team while improving productivity. Brings solid understanding of company needs and talent for spotting areas in need of improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Corvallis Sport and Spine Physical Therapy
11.2022 - Current
- As an aide at CSSPT, I would primarily be working with patients in getting them set up on varies modalities like ice, heat, or electrical stimulation
- I was also tasked with assisting a physical therapist when they needed a hand with helping a patient through their exercises
- Other tasks would be to scan paperwork, call patients, and assist front desks tasks.
Physical Therapy Aide
PT NorthWest
11.2004 - 08.2022
- As an aide at PTNW, I would initially help check patients in before getting them warmed up
- If a physical therapist had a double, I would work with one of their patients through half of their exercises before switching
- If multiple PTs had doubles, then I would work with multiple patients
- Other tasks around the clinic include making phone calls regarding appointments or referrals and cleaning all the stations.
Operations Associate
Dixon Recreational Sports Facility
06.2022 - 08.2022
- Maintained and prioritized staff to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Lead staff in cases of emergency, injury, or customer incidents.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operation Representative
Dixon Recreational Center
02.2022 - 06.2022
- Worked within a team to keep center running smoothly.
- Assist incoming customers and patrons at the front entry desks, equipment checkout, and facility support.
- Developed and implemented strategies to maximize customer satisfaction.
College Mentor
CareCorps
07.2020 - 08.2020
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection with the community.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Waiter
Bento Box Sushi
01.2015 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waiter
Kim Huong Restaurant
01.2015 - 01.2021
- Similar to Bento Box, quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Kinesiology
Oregon State University
Corvallis, OR06.2023
Skills
- Using therapeutic equipment
- Policy and Procedure Implementation
- Staff Management
- Guest/Patron Relations
- Billing and Payment Processing
- Customer Communication
- Safety Management
Certification
- First Aid/CPR/AED License - 02/03/2022
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Physical Therapy Aide
Corvallis Sport and Spine Physical Therapy
11.2022 - Current
Operations Associate
Dixon Recreational Sports Facility
06.2022 - 08.2022
Operation Representative
Dixon Recreational Center
02.2022 - 06.2022
College Mentor
CareCorps
07.2020 - 08.2020
Waiter
Bento Box Sushi
01.2015 - Current
Waiter
Kim Huong Restaurant
01.2015 - 01.2021
Physical Therapy Aide
PT NorthWest
11.2004 - 08.2022
Bachelor of Science - Kinesiology
Oregon State University