Courtney Chagnon
Malden,MA
Summary
Physical Therapy Aide with experience in providing excellent customer service to physical therapy patients. Proficient in assisting therapists with patient exercises, treatments, and modalities.
Compassionate Physical Therapy Aide with experience in assisting patients in recovery and rehabilitation. Possess strong skills in patient care, therapeutic exercises, and understanding of various physical therapy techniques. Demonstrated ability to effectively communicate with patients and build trust while helping them improve mobility and manage pain. Made significant contributions towards enhancing overall patient wellness in previous roles.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
Work History
Physical Therapy Aide
ATI Physical Therapy
Medford, Massachusetts
08.2025 - Current
- Assisted physical therapists and physical therapist assistants with patient treatments and exercises.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Prepared treatment beds before patient appointments to ensure readiness.
- Scheduled patient appointments and coordinated therapist schedules efficiently.
- Documented patient progress and updated records as directed by therapists.
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Monitored equipment use and overall safety of patients.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments.
- Trained patients on how to safely and effectively use pulleys, weights and inclined surfaces.
- Administered and guided patients through simple range of motion exercises to facilitate flexibility and improved circulation.
- Documented patient physical therapy treatments and made observations on improvement.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Checked calendars and scheduled patient appointments to minimize wait times.
- Observed signs and symptoms to report changes in patient condition.
- Emailed necessary intake forms to new clients before first appointment.
Medical Assistant
Tufts Medical Center Community Care - Family Med
Medford, MA
05.2019 - 08.2025
- Assisted patients with intake forms and medical history documentation.
- Scheduled appointments and managed patient flow efficiently in busy clinic.
- Prepared examination rooms and ensured availability of necessary medical supplies.
- Supported physicians during exams by preparing instruments and maintaining sterile conditions.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Maintained accurate electronic health records for seamless communication among staff.
- Trained new staff on clinic procedures and patient interaction protocols effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Drew blood of the necessary testing that were ordered by the physician
Bakery Worker
D’amici’s Bakery
Melrose, Massachusetts
06.2016 - 11.2019
- Assisted customers with selecting baked goods and provided excellent service.
- Maintained cleanliness and organization of the bakery workspace throughout shifts.
- Operated ovens, mixers, and other baking equipment safely and efficiently.
- Collaborated with team members to manage inventory and restock supplies regularly.
- Monitored product freshness and displayed items attractively in the sales area.
- Followed health codes and regulations regarding food handling procedures.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Assisted customers with their orders providing advice on different types of pastries available.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Ensured that all food items were prepared according to company standards.
- Assisted in training new staff members on proper methods of preparing and serving bakery items.
- Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
- Communicated customer feedback regarding product taste or presentation back to management team.
- Operated cash registers accurately when ringing up customers' purchases.
- Listened to guests to understand needs and help each person select optimal products and services.
- Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Prepared and packaged bakery goods for display and sale.
- Operated cash registers, processed transactions, and handled cash accurately.
- Tracked sales and reported discrepancies to the supervisor.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
Education
Physical Therapy
North Shore Community College
Danvers, MA 09.2023 - 03.2026
Certificate - Medical Assistant
North Shore Community College
Danvers, MA 09.2018 - 05.2019
Mystic Valley Regional Charter School
Malden, MASkills
- Patient care
- Electronic health records
- Medical documentation
- Team collaboration
- Time management
- Vital signs measurement
- Patient education
- Strengthening
- Preparing patients for treatment
- Therapeutic exercise
- Electrotherapy modalities
- Maintaining inventory
- Therapeutic massage
- Therapeutic exercises
- Assists with physical therapy
- Filing paperwork
- Communication
- Endurance training
- Safety management
- Progress monitoring
- Soft tissue mobilization
- Myofascial release
- Maintaining and cleaning equipment
- Sanitation
- Balance training
- Physical therapy support
- Orthopedic rehabilitation
- Clinical support
Timeline
Physical Therapy Aide
ATI Physical Therapy
08.2025 - Current
Physical Therapy
North Shore Community College
09.2023 - 03.2026
Medical Assistant
Tufts Medical Center Community Care - Family Med
05.2019 - 08.2025
Certificate - Medical Assistant
North Shore Community College
09.2018 - 05.2019
Bakery Worker
D’amici’s Bakery
06.2016 - 11.2019
Mystic Valley Regional Charter School