Basim Zaidi
Hicksville
Summary
Motivated pre-medical bioscience student with clinical experience in hospital, assisted living, and optometry settings. Skilled in patient communication, medical documentation, insurance verification, and coordinating patient care while maintaining HIPAA compliance. Bilingual in Urdu and English with a strong commitment to patient-centered healthcare and clinical teamwork.
Overview
4
4
years of professional experience
Work History
Physical Therapy Aide
Metro Physical And Aquatic Therapy
Garden City
10.2025 - Current
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Supported patients with exercises under therapist supervision to promote mobility.
- Monitored patients during exercise sessions to ensure proper technique was used.
- Collaborated with staff to implement therapy protocols and enhance patient care.
Front Desk Concierge
Bristal Assisted Living Care
Garden City
07.2023 - Current
- Delivered direct care and clinical supervision for dementia patients, ensuring individualized treatment plans were followed while prioritizing safety, dignity, and comfort
- Cultivated positive patient relationships through daily interactions, fostering a supportive environment that promoted emotional wellness and community engagement
- Mentored and trained four new team members in patient service protocols and conflict resolution techniques, ensuring consistent delivery of quality care
Clinical Specialist
Visionworks
Plainview
07.2024 - 01.2026
- Managed comprehensive insurance verification processes and prior authorization requests across multiple carrier portals, ensuring accurate documentation of approvals in electronic health records to facilitate seamless patient care delivery
- Cultivated patient relationships through proactive communication during pre-visit preparation and post-examination follow-up, enhancing patient retention and satisfaction
- Provided patient service as primary front desk representative, addressing inquiries and coordinating check-in procedures to optimize patient experience and streamline operations
- Executed precise financial transaction processing for patient payments, maintaining strict adherence to healthcare billing protocols and ensuring accurate cash reconciliation procedures
Patient Service Coordinator
St. Francis Hospital, The Heart Center
Roslyn
06.2022 - 06.2025
- Acted as the primary liaison among patients, clinical staff, and healthcare providers to facilitate continuity of care and resolve patient concerns promptly.
- Managed patient medical record documentation, ensuring compliance with HIPAA regulations and institutional data governance standards
- Provided comprehensive bilingual interpretation services in Urdu to facilitate effective communication between healthcare providers and non-English-speaking patients and their families
Education
Bioscience - Premed Track
Farmingdale State University
Farmingdale05-2028
Skills
- Patient care
- Patient assessment
- Patient preparation
- Eye Care & Patient Services
- Clinical documentation
- Treatment protocols
- Process improvement
Timeline
Physical Therapy Aide
Metro Physical And Aquatic Therapy
10.2025 - Current
Clinical Specialist
Visionworks
07.2024 - 01.2026
Front Desk Concierge
Bristal Assisted Living Care
07.2023 - Current
Patient Service Coordinator
St. Francis Hospital, The Heart Center
06.2022 - 06.2025
Bioscience - Premed Track
Farmingdale State University