Andrew L. Dole
Camas,WA
Summary
I am an analytical and client-focused support professional with a background in business leadership, financial systems, and IT troubleshooting. Over 10 years of experience delivering exceptional customer service, managing accounts, and resolving technical issues in challenging environments. I am skilled in financial software, CRM platforms, and case management systems. Dedicated to providing high-integrity support and building long-term client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Technology Project Manager
MTY Food Group (Parent Company for Papa Murphys)
09.2025 - Current
- Develop and execute high level technology plans throughout MTY brands.
- Monitor and report on progress of these plans to C-Suite Executives.
- Partner with vendors and team members to ensure projects are completed in a timely manner.
- Utilize CRM Platforms such as Jira/ZenDesk/Confluence to track projects.
Store Support IT Solutions Specialist
Papa Murphy's International
07.2019 - 09.2025
- Provided frontline support for all U.S.-based franchise owners on IT and point-of-sale systems.
- Diagnosed and resolved complex software and hardware issues.
- Delivered timely case management through Salesforce CRM.
- Maintained high customer satisfaction by resolving concerns efficiently and professionally.
Technical Specialist III
Corpay (Formerly NvoicePay)
12.2021 - 04.2022
- Analyzed and corrected duplicate invoice payments and file issues.
- Provided tier 3 support for CDK accounting software.
- Served as key contact for vendors and clients using Novicey system.
- Maintained accurate case documentation and resolution using Zendesk CRM.
Home Assistant Manager
Fred Meyer
04.2011 - 02.2018
- Supervised HR, staffing, and performance for 20+ employees.
- Managed inventory worth over $2M and resolved stock variances.
- Delivered expert cash handling and escalated conflict resolution.
- Hired, trained, and led cross-functional teams.
Education
Master of Science - Business Management & Leadership
Western Governors University
WA08-2020
Bachelor of Science - Business Management & Leadership
Western Governors University
WA02-2019
Associate of Arts - undefined
Clark College
Vancouver, WA06-2009
Skills
- Software Systems Troubleshooting (Aloha POS, CDK, Toast)
- Customer Relationship Management (Salesforce, Zendesk)
- Duplicate Payment Resolution & Invoice Processing
- Client & Vendor Communication
- Technical Issue Resolution (Software & Hardware)
- Microsoft Office Suite
- Project Management (CompTIA Project Certified)
- Analytical Problem Solving
- Inventory & Operational Oversight
- Leadership & Team Coordination
Certification
CompTIA Project+ - Certified Project Manager (August 2017)
Timeline
Information Technology Project Manager
MTY Food Group (Parent Company for Papa Murphys)
09.2025 - Current
Technical Specialist III
Corpay (Formerly NvoicePay)
12.2021 - 04.2022
Store Support IT Solutions Specialist
Papa Murphy's International
07.2019 - 09.2025
Home Assistant Manager
Fred Meyer
04.2011 - 02.2018
Bachelor of Science - Business Management & Leadership
Western Governors University
Associate of Arts - undefined
Clark College
Master of Science - Business Management & Leadership
Western Governors University