Amanda Omasta
Seminole,US
Summary
I am a Computer Science graduate with 2 years of experience working in Information Technology. I have provided end-to-end desktop support for in-person and remote users, troubleshooting hardware and software issues while ensuring reliable IT system operations. I have experience utilizing SQL and Excel, creating reports that supported monitoring and improving company production. I am known for my strong work ethic and take pride in my passion for IT and commitment to continuous learning.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Project Manager
NTherm, LLC
Clearwater, FL
11.2025 - Current
- Promoted to IT Project Management role coordinating work between developers, IT, and operations ensuring project timelines and task completion across teams
- Worked with SQL/API developers to identify POST/GET routes for third-party API integrations
- Supported SQL developers in building agent KPI dashboards, assisting with requirements and data validation
- Trained and onboarded new Desktop Support Specialists
Desktop Support Specialist
NTherm, LLC
Clearwater, FL
01.2025 - 11.2025
- Served as the sole Desktop Support Specialist for a multi-location sales call center, providing on-site and remote support to in-office and remote agents
- Delivered end-to-end desktop support for hardware and software issues, ensuring minimal downtime for sales agents
- Ran basic SQL queries to retrieve lead and call volume data used to track agent dialing activity and performance
- Assisted with network traffic and performance monitoring to identify connectivity and system issues impacting agent productivity
- Assisted with network access controls, including whitelisting and blacklisting computers to maintain security and compliance
- Troubleshot and resolved Five9 dialer issues, including running console logs and identifying call flow and system errors
- Supported the launch of a new office location, setting up and configuring Windows workstations, monitors, and peripherals
Inventory & Pricing Analyst
Ace Hardware at South Pasadena
08.2024 - 01.2025
- Utilize SQL and Excel against a MYSQL database to analyze sales and inventory data.
- Automate current manual procedures of ordering, receiving, and changing prices from non-Ace vendors
- Utilize Compass, a BI tool from Epicor, to build reports analyzing sales and inventory metrics such as top customers, best-selling items, and other key performance indicators
Shift Leader
The Blend Coffee
St Petersburg, FL
03.2024 - 08.2024
Education
Bachelor of Science - Computer Science
Florida State University at Florida
12.2023
Skills
- Hardware & Software Troubleshooting
- End-to-End Technical Support
- SQL & Excel for Reporting and Analysis
- User Access Control
- Five9 and ViciDial Dialers
- Computer and Object Oriented Programming
- C
- Data Structures
- Software Engineering Principles
- Github/Git
- Data Analysis
- Cybersecurity Basics
- UNIX Command-Line
Certification
- CompTIA Network +
- Passing exam in June 2026
Timeline
Information Technology Project Manager
NTherm, LLC
11.2025 - Current
Desktop Support Specialist
NTherm, LLC
01.2025 - 11.2025
Inventory & Pricing Analyst
Ace Hardware at South Pasadena
08.2024 - 01.2025
Shift Leader
The Blend Coffee
03.2024 - 08.2024
Bachelor of Science - Computer Science
Florida State University at Florida