Andrew I Smith
Technical Support
Greensboro,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Member Services Representative
Evolent Health
09.2022 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
DATA ENTRY SPECIALIST
United States Air Force Reserve
07.2021 - Current
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Maintained files, records and chronologies of entry activities.
ADMINISTRATIVE SPECIALIST
United States Air Force Reserve
12.2018 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Armed Messenger
Loomis Armored Services
12.2021 - 08.2022
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
Internet Technician
Charter Communications, Spectrum
01.2020 - 12.2021
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Recruitment Specialist
Best Buy
05.2019 - 01.2020
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Bachelor of Science - Computer Science
Guilford Technical Community College
Jamestown, NC 07.2023 - Current
Skills
Microsoft Office
Certification
Comptia A+
Timeline
Comptia A+
09-2023
Google IT Support Professional
09-2023
Bachelor of Science - Computer Science
Guilford Technical Community College
07.2023 - Current
Member Services Representative
Evolent Health
09.2022 - Current
Armed Messenger
Loomis Armored Services
12.2021 - 08.2022
DATA ENTRY SPECIALIST
United States Air Force Reserve
07.2021 - Current
Internet Technician
Charter Communications, Spectrum
01.2020 - 12.2021
Recruitment Specialist
Best Buy
05.2019 - 01.2020
ADMINISTRATIVE SPECIALIST
United States Air Force Reserve
12.2018 - Current