Andrew Rafanan
Salem
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
General Manager
Pointe pest Control
03.2026 - Current
- Overseeing daily operations: Ensure pest control services—including termite, fumigation, general pest management, and the initial pest control service—are delivered on time and according to company policy.
- Staff management: Recruit, train, and retain qualified pest control technicians. Set performance goals, conduct evaluations, and lead by example.
- Compliance oversight: Ensure that pesticide applications, equipment use, and technician certifications comply with state and federal regulations.
- Customer Relationship Management: Resolve service issues, manage retention, and drive customer satisfaction through professional pest control and follow-up support.
- Budgeting and profitability: Monitor branch finances, control costs, and ensure profitability through smart pricing and expense tracking.
- Sales and Marketing: Collaborate on local marketing efforts, including pest control lead generation strategies, to attract new customers and drive business growth.
- Fleet and Inventory Management: Maintain service vehicles and ensure technicians have the proper tools and supplies.
- Schedule and oversee pest control treatments: Ensure they are tailored to individual customer needs and maintain an effective barrier against pests.
Regional Manager
Pointe Pest Control
03.2025 - 05.2026
- Pest control technicians and other staff. Conduct performance evaluations and mentor team members.
- Daily operations: Ensure all services, from general pest control to commercial and specialty services, are delivered on time and meet company standards.
- Schedule and routing: Manage staff schedules and work orders to ensure efficient service delivery.
- Financial and sales oversight
- Budget and profitability: Monitor branch finances, control costs, and drive profitability through smart pricing and expense management.
- Sales and marketing: Collaborate on local marketing efforts and lead generation strategies to attract new customers and grow business within the region.
- Customer relations: Address service issues and manage customer retention efforts to ensure high customer satisfaction.
Property Claims Adjuster
Travelers insurance
Salem
04.2023 - 03.2025
- Handled liability investigations while multitasking to ensure efficient case management
- Research supplies and requirements to rebuild damaged areas of a property
- Break down of everything needed in the area of damages sketching, notations in the file, pictures, item examination for accurate pricing detailed break down of the repairs with insureds and contractors
- Uses of Microsoft word Excel claim platform xactimate and more
- Resolved customer issues with high-quality standards and compassion, providing support during crisis situations
- Partnered with multiple contractors for each situation and added investigators to verify accurate results.
- Conducted detailed assessments of damages, including sketching, file notations, photography, and item examination to ensure accurate pricing and repair breakdowns with insureds and contractors
Shift Manager
AMAZON (DPD6)
Salem
12.2022 - 04.2023
- Certifications/Training- CDL certified hostler trained, Forecast, IB OB daily reports, wash, metrics YMS, SSP,RODEO, FMC,PIT, OFA,COUPA, CORTEX, COMP, DEXTER,PERFECT MILE, FIX IT and TDR
- Initiate strong teamwork and communication with accurate results in each.
- Team Builder- Not afraid to use skills and knowledge from a wide spread of over 10 areas of amazon logistics to help find better process paths and information.
- Shared knowledge across departments, fostering a holistic understanding of building operations.
- Training my associates to be leaders I trained 9 associates under my team graduated into their next level roles and well over hundreds trained under me.
- Project RAY- helped create a user friendly interface of comp that reduced metric errors and training times for comp users.
- Manage workflow Guide AAs to help achieve daily production goals while keeping work area clean and organized to ensure safety at all times but always pushing for better results by instilling leadership into the team for advancements.
- Initiative- Pushing for the highest standards I have invented and simplified RTS SORT OTR standards with Project Ray.
- Trained 9 associates to advance to next-level roles and contributed to hundreds more through comprehensive training.
Assistant Manager
JURASSICPETSUPPLIES
Pomona
02.2017 - 07.2017
- Management skills Ordering shipments of live animals and merchandise.
- Customer service presenting product to major businesses at its best quality.
- Promotions in big events and expos leading to higher sales.
- Animal care
Lead Animal Care
FEDEX
Rialto
02.2011 - 05.2015
- Planned and executed shipments while providing safety protocols and leadership.
- Helped lead a team in top performance for our building.
- Achieved awards for best area performance and leading the company in volume for 3 years.
- Learned how to adapt and make quick decisions untimely created to better processing form.
- Provided onsite training.
Lead Guest Service Rep
HOLLYWOOD VIDEO
Ontario
11.2008 - 01.2010
- Maintain contact with management to help support daily department duties.
- Reporting as well as exceeding department goals to Operation Managers.
- Coaching associates to keep productivity up and maintaining safely at all times.
- Track and report labor hours to management.
- Assigned job duties for critical roles to associates.
Ship Clerk
AMAZON (ONT2)
Ontario
- Delivered Results - responsible for maintaining the flow and staging of thousands of customer packages daily; meeting CPT (critical pull time) deadlines with zero late departures.
- Insist on the highest standards- directed and ran labor moves during peak when outbound dock shipped over one million units in a 24 - hour period to ensure quality as well as efficiency in delivering customer shipments.
- Managed team by assigning CPT duties to associates and maintaining ongoing communication with management.
- Utilized critical thinking and Amazon programs, including oops, rodeo, sort base code, and hitch report, to address quality errors and ensure legibility and accuracy of customer shipping labels.
- Acting Process Assistant (PA) - managed indirect rotation; directed AA's to path; ensured dock rates are met; directed critical labor moves to work flow needs, achieved a record high dock rate.
- Trained multiple Amazonians in SOP compliance to ensure effective daily task performance.
- Led turtle project to enhance safety by reducing objects on pallets.
Yard Specialist
AMAZON (LGB3)
- Certifications/Training- CDL certified hostler trained, Forecast, IB OB daily reports, wash, metrics YMS, SSP,RODEO, FMC,PIT, OFA,COUPA, and TDR where I Initiate strong team work and communication with accurate results.
- NON-INVENTOTY, AMAZON (ONT2). Raised the Bar- Utilized strong team communication in which case helped the building with item accuracy allowing us to make sure the building can keep running at a 100%.
- Shared knowledge across departments to enhance collaboration and promote a holistic view of facility operations.
- Set up ALPR and made adjustments during the first run to improve process speed and accuracy.
- Utilized cross-training experience to enhance team understanding of process paths and provide immediate information on incoming trucks.
- Critical thinker- While working on new processes I also work on projects helping in space evaluation for areas that need it which prevents loss of product less disputes between departments and creates new contacts where we can all work together making the building a team.
- Team Builder- Not afraid to use skills and knowledge from PA and Ship clerk to help find better process paths and information.
- Ensured timely delivery of loads to other facilities through coordinated communication, achieving a zero loss rate for items.
Education
High School Diploma -
Colony Highschool
06.2004 - 07.2008
Some college -
Chaffey College
Rancho Cucamonga, CASkills
- Office experience
- Data entry
- Time management
- Teamwork
- Packaging
- Analysis skills
- Communication skills
- Interview techniques
- Team management
- Microsoft Excel
- Computer skills
- Delegation
- Microsoft Word
- Typing
- Customer service
- Appointment scheduling
- Vendor management
- Cash handling
- Leadership
- Microsoft Outlook
- Phone etiquette
- Supervising experience
- Computer literacy
- Operational oversight
- Team performance management
- Computer operation
- Regulatory compliance
- Customer interactions
- Management
- Windows
- Dispatching
- Budget management
- Compliance oversight
- Fleet management
- Sales strategy
- Team building
- Employee training
- Performance evaluation
- Quality assurance
- Data analysis
- Effective communication
- Strategic planning
- Conflict resolution
- Staff training
- Operations oversight
Certification
Driver's License, Non-CDL Class C
Languages
English
Timeline
General Manager
Pointe pest Control
03.2026 - Current
Regional Manager
Pointe Pest Control
03.2025 - 05.2026
Property Claims Adjuster
Travelers insurance
04.2023 - 03.2025
Shift Manager
AMAZON (DPD6)
12.2022 - 04.2023
Assistant Manager
JURASSICPETSUPPLIES
02.2017 - 07.2017
Lead Animal Care
FEDEX
02.2011 - 05.2015
Lead Guest Service Rep
HOLLYWOOD VIDEO
11.2008 - 01.2010
High School Diploma -
Colony Highschool
06.2004 - 07.2008
Ship Clerk
AMAZON (ONT2)
Yard Specialist
AMAZON (LGB3)
Some college -
Chaffey College