Melissa Maxwell
Gastonia,NC
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
1
1
Certification
22
22
years of professional experience
Work History
General Manager
Leslie's Poolmart
Gastonia, NC
07.2024 - 04.2026
- Maximizing sales and driving the business. Customer service, inventory control.
- Water analysis; mechanical repairs; unloading trucks; stocking; carrying merchandise to customer's cars; sweeping; cleaning; opening and closing and daily bank deposits; compliance with all Company policies and procedures.
- Drove sales beyond budget requirements within first year of managing the store.
- Effectively and tragically met EBITA requirements.
- Onboarding and recruiting.
- Daily meetings and presentations
- Managing reports and filing
- Problem Solving
- Order Tracking
Customer Service Representative
Gage Pool and Spa
Gastonia, NC
07.2023 - 05.2024
- Helping customers make decisions, answering questions, and providing customer service over the phone
- Store maintenance
- Keeping the store clean and organized, including merchandise displays
- Inventory management
- Retrieving merchandise from different locations, placing special orders, and participating in stock management
- Transactions
- Processing returns and exchanges, collecting payments, and handling transactions
Inside Sales
Poolcorp
07.2018 - 07.2023
- Swimming pool supplies, chemicals, building material knowledge. Warehouse knowledge and procedure.
- Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
- Processes, pulls and distributes customer products quickly and efficiently.
- Handles questions and complaints in a timely and professional manner.
- Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
- Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
- Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
- Estimates date of delivery to customer, based on knowledge of vendor's production and delivery schedules.
- Assists in receiving, shipping, and general warehouse duties.
- Ordering supplies for office employees and break room and bathroom.
- Order Tracking and updating orders for customers.
- Problem Solving
- Customer Experience
Store Manager
Leslie's Pool Supplies
Gastonia, NC
02.2014 - 03.2018
- Maximizing sales and driving the business. Customer service, inventory control.
- Water analysis; mechanical repairs; unloading trucks; stocking; carrying merchandise to customer's cars; sweeping; cleaning; opening and closing and daily bank deposits; compliance with all Company policies and procedures.
- Drove sales beyond budget requirements within first year of managing the store.
- Effectively and tragically met EBITA requirements.
- Onboarding and recruiting.
- Daily meetings and presentations
- Managing reports and filing
Office Administrator
Crawford County Humane Society
Meadville, PA
05.2004 - 11.2010
- Customer Service: Greeting the public, answering multi-line phones, responding to emails, and directing inquiries regarding adoption or lost-and-found pets.
- Adoption/Intake Processing: Handling adoption applications, completing adoption contracts, and managing intake paperwork for new animals.
- Data Entry and Records: Maintaining accurate, up-to-date records for all shelter animals, including medical history, descriptions, and ownership, in database systems.
- Financial Tasks: Processing adoption fees, donations, and retail sales., along with balancing the cash drawer daily
- Office Management: Ordering office supplies, organizing files, and ensuring the lobby is clean and welcoming.
- Volunteer and Staff Support: Assisting with volunteer coordination, providing schedules, and supporting the management team with clerical tasks.
- Reporting: Preparing monthly reports for shelter leadership, the state, or the health department.
- Supplies Inventory: Managing inventory for, and ordering, office supplies, and at times, pet food or merchandise.
Education
Associate's degree - Business
Gaston College
Gastonia, NC08-2024
High school diploma or GED - undefined
Certified Nursing Assistant - undefined
Crawford County Career & Technical Center
Meadville, PA01-1995
Diploma - undefined
Union City High School
Union City, PA01-1994
Skills
- Technical sales
- Team development
- B2B sales
- Operations
- Merchandising
- Working with people with developmental disabilities
- Event planning
- Word processing
- Inside sales
- Upselling
- Office management
- Decision making
- Inside Sales
- Computer skills
- Client interaction via phone calls
- Negotiation
- Retail sales
- Productivity software
- Store management
- Machining
- Administrative experience
- Sales
- Computer operation
- Inventory Control
- RETAIL MARKETING
- Quality assurance
- Time management
- Leadership
- Assembly
- Quality Assurance
- Team motivation (leadership skill)
- Outbound calling
- Sales lead qualification
- Conflict Management
- Communication skills
- Cash handling
- Retail Sales
- Revenue target achievement
- English
- Retail
- Residential cleaning
- Care plans
- Conflict management
- Order Entry
- Prospecting
- Marketing
- Microsoft Word
- Crisis intervention
- Cash handling
- Customer service
- Caregiving
- Retail industry sales team
- Cold Calling
- Office experience
- Direct sales
- Microsoft Office
- Manufacturing facility
- Organizational skills
- Assisted living
- Recruiting
- Business development
- Store Management Experience
- Phone etiquette
- Microsoft Excel
- Typing
- Retail Management
- Cashiering
- Cash register
- Management
- Phone communication
- Problem resolution
- Operations management
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Team player
Certification
- Driver's License
- Non-CDL Class C
Languages
English
Additional Information
- SKILLS
- Store operations Retail inventory management
- Exceptional leader Accurate cash handling
- Conflict resolution skills Store opening and closing
- Team-oriented procedures
- Store operations
Timeline
General Manager
Leslie's Poolmart
07.2024 - 04.2026
Customer Service Representative
Gage Pool and Spa
07.2023 - 05.2024
Inside Sales
Poolcorp
07.2018 - 07.2023
Store Manager
Leslie's Pool Supplies
02.2014 - 03.2018
Office Administrator
Crawford County Humane Society
05.2004 - 11.2010
Diploma - undefined
Union City High School
Certified Nursing Assistant - undefined
Crawford County Career & Technical Center
High school diploma or GED - undefined
Associate's degree - Business
Gaston College