Andrew Soltis
Clinton Township,MI
Summary
Experienced in shift management and dedicated to delivering exceptional customer service, I have successfully enhanced the customer experience at Misfit Society Coffee Club. My expertise encompasses food service, POS systems, and employee training, resulting in improved operational efficiency and team development. Noteworthy achievements include introducing innovative menu options and providing mentorship to staff members, showcasing commitment to quality and leadership in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Barista / Shift Lead
Misfit Society Coffee Club
04.2023 - 12.2024
- Developed and introduced new food and drink menu items, enhancing customer experience.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and recommendations.
- Guided new staff through hands-on training sessions to ensure operational efficiency.
- Managed the preparation of syrups and food in fast-paced environments.
Social Media Content Creator
Self Employed
02.2020 - Current
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Analyzed performance metrics to adjust strategies and optimize content for maximum impact.
Food Service Worker
The Big Salad
09.2022 - 04.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Handled multiple tasks efficiently during peak rush periods.
Shift Manager
Grabbagreen
06.2021 - 06.2022
- Helped the owner establish the operational routines and recipes for the launch of the restaurant.\
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Was in charge of the final days of operation, due to shutdown for rebranding into Misfit Society Coffee Club.
Sauté Line Cook
Noodles And Company
04.2018 - 06.2021
- Prepared high-quality sautéed dishes in a fast-paced kitchen environment.
- Communicated effectively with kitchen team to synchronize food preparation and service.
- Memorized and mastered the menu to ensure efficient and accurate order preparation.
- Handled cash transactions and operated the POS system accurately.
Education
High School Diploma -
Huron Highschool
Ann Arbor, MI04-2019
Skills
- Employee training and development
- Friendly and outgoing
- Work delegation
- Time management
- Exceptional customer service
- Video/Mobile editing
Timeline
Barista / Shift Lead
Misfit Society Coffee Club
04.2023 - 12.2024
Food Service Worker
The Big Salad
09.2022 - 04.2023
Shift Manager
Grabbagreen
06.2021 - 06.2022
Social Media Content Creator
Self Employed
02.2020 - Current
Sauté Line Cook
Noodles And Company
04.2018 - 06.2021
High School Diploma -
Huron Highschool
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