Andrew Turn
Jacksonville,Florida
Summary
Highly proactive manager with 15 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Overview
19
19
years of professional experience
Work History
Managing Partner
Tijuana Flats
11.2014 - Current
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Hired and trained a number of staff and manager.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Gm
Tijuana Flats
02.2006 - 11.2014
- Received recognition from the Just in Queso Foundation for contributions to the community.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Education
High School Diploma - undefined
East Stroudsburg
1998
Skills
- Results-oriented
- Business operations expertise
- Proven cost-control expert
- Service-oriented
- Inventory control and record keeping
- Staff scheduling
- Point of Sale (POS) system operation
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Timeline
Managing Partner
Tijuana Flats
11.2014 - Current
Gm
Tijuana Flats
02.2006 - 11.2014
High School Diploma - undefined
East Stroudsburg