Accomplished professional with a strong background in managing projects and teams within diverse organizational settings. Committed to fostering productivity and customer satisfaction while driving team growth and collaboration. Recognized for contributing to organizational success through strategic leadership and a focus on quality.
Work History
Contractor- Driver, Platinum Tier
2 Years 11 Months
DoorDash | 10.2023 - Current
Picked up and delivered online orders to ensure timely service for platform customers.
Ensured customer satisfaction upon delivery.
Arranged credits for customers when items were unavailable.
Operated as a priority level driver, ensuring timely delivery of goods.
Delivered food orders efficiently, ensuring timely service and customer satisfaction.
Associate I (Picker & Packer)
4 Years 4 Months
Amazon.com, Inc. | 03.2021 - 07.2025
Pick items from pods, place in assigned totes to be sent to pack floor.
Facilitated training sessions for new associates to enhance their onboarding experience.
Packed items in designated packaging and labeled for efficient shipping.
Ensured accurate labeling and packaging to meet shipping standards.
Land Records Specialist (newly created)
4 Months
Pender County Tax Office | 01.2025 - 05.2025
Executed data entry of property deeds for taxation, collaborated with cadastral maps, and updated ownership records for estates/trusts.
Left due to administrative vacancies left in office in late April, followed by new job requirements following thereafter.
The position had been newly created by the then current Tax Administrator, who vacated her position two weeks prior to departure.
The position was not reissued for refilling subsequent to vacancy, nor yet as of this date due to apparent budget cuts and hiring freeze then in place.
Assistant Manager
1 Year 2 Months
Leslie's Pool Supplies | 11.2023 - 01.2025
Conducted retail and commercial sales of pool and spa chemicals, equipment, and supplies; performed water testing, managed inventory, and trained new employees.
Resigned to pursue higher-paying position at Pender County.
Departed while maintaining strong relationships with management and coworkers.
University Facilities Management
8 Years 9 Months
Kent State University | 01.2013 - 10.2021
Secured, cleaned, and maintained assigned buildings for student and staff use.
Maintained cleanliness, order, and security of academic buildings in assigned zones during non-academic hours and university breaks.
Transitioned to full-time role at Amazon for better compensation.
Custodial Crew Leader Kent State Student Center
1 Year 4 Months
Kent State University | 08.2011 - 12.2012
Supervised 20+ staff and work/study students in cleaning and maintenance of university buildings, ensuring high standards of hygiene and safety.
Filled vacancy in academic unit after outsourcing operations, facilitating smooth transition and continued service quality.
Supervised daily operations, ensuring efficient workflow among team members.
Trained new crew members on safety protocols and operational procedures.
Implemented process improvements, enhancing service delivery and team performance.
Self-Owned Business, Kent, Ohio Owner/Operator
5 Years 6 Months
Reflective Images | 06.2005 - 12.2010
Managed property maintenance and repairs for local real-estate owners and multiple agencies, ensuring quality service for family and college rentals.
Restored, installed, and maintained residential and commercial wood, stone, and resilient flooring to uphold aesthetic and functional standards.
Managed daily operations of photography studio, ensuring high-quality customer service and satisfaction.
Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
Oversaw financial management, including budgeting, invoicing, and expense tracking for profit maximization.
Education
Bachelor of Arts - History, Minor -British Studies
Kent State University | Kent, OH | 08-2015
Internship at Summit County Historical Society
Internship at Lighter-Than-Air Society
President and Charter Founding Officer of Kent State History Club
Community Involvement & Leadership
Kiwanis club
Barnesville Chamber of Commerce
Skills
Customer service
Warehouse environment safety
Timeliness
Attention to detail
Time management
Multitasking
Teamwork and collaboration
Effective communication
Adaptability
Reliability
Warehouse safety
Willing to learn
Timeline
Land Records Specialist (newly created)
Pender County Tax Office
01.2025 - 05.2025Read More
Assistant Manager
Leslie's Pool Supplies
11.2023 - 01.2025Read More
Contractor- Driver, Platinum Tier
DoorDash
10.2023 - CurrentRead More
Associate I (Picker & Packer)
Amazon.com, Inc.
03.2021 - 07.2025Read More
University Facilities Management
Kent State University
01.2013 - 10.2021Read More
Custodial Crew Leader Kent State Student Center
Kent State University
08.2011 - 12.2012Read More
Self-Owned Business, Kent, Ohio Owner/Operator
Reflective Images
06.2005 - 12.2010Read More
Kent State University
Bachelor of Arts from History, Minor -British Studies