Andrey Abakunchik

• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Built relationships with customers to encourage repeat business.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Suggested ideas for improving store operations and increasing profits.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Developed trusting relationships with customers by making personal connections.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Maintained records related to sales for store management.

• Carried out administration tasks starting from November 2023
• Implemented effective scheduling strategies for optimal learning experiences
• Monitored student behavior in order to maintain an effective teaching environment.
• Assessed student performance and provided feedback on their progress.
• Developed lesson plans for CDL classes, including safety regulations and driving techniques.
• Maintained records of student attendance and performance.
• Monitored road tests for CDL students to ensure compliance with state regulations.
• Conducted pre-trip inspections of vehicles prior to each class session.
• Coached students on defensive driving strategies.
• Provided guidance to new instructors about teaching methods used in the program.
• Conducted on-the-road driver training and required students to apply learning from classroom to demonstrate readiness for licensure.
• Worked closely with on-the-road driver trainers regarding key driving points to emphasize capabilities and needs of individual students.
• Educated students on basic vehicle maintenance such as changing tires and checking oil level as well as electromechanical fundamentals of vehicle operation.
• Offered flexible work schedule to meet needs of students.
• Administered standardized tests to assess progress and evaluate need for improving course materials.

• Directly handle workflow from initiation to closure for CRM leads.
• Enhanced call center performance through training and supervision.
• Consistently met deadlines through effective time management techniques.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Created new strategies for improving customer service standards within the organization.
• Collaborated with other departments to coordinate workflow processes between teams.
• Managed team of XX employees, ensuring high productivity and quality standards were met.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Implemented new operational procedures, increasing efficiency.
• Trained new employees on company policies, job duties, and performance expectations.

Analyzed key performance indicators to identify effective strategies.

• Loaded flatbed truck with cargo for delivery.
• Checked load to ensure it was secure and balanced.
• Followed safety regulations when loading and unloading cargo.
• Inspected vehicle before and after each trip.
• Maintained accurate logbook of hours worked, mileage, fuel usage and rest breaks.
• Communicated regularly with dispatch regarding route changes or delays.
• Drove long distances in all weather conditions while obeying speed limits.
• Delivered goods to customers in a timely manner within specified deadlines.
• Reported any mechanical problems or incidents to supervisor immediately.
• Routinely serviced truck including checking fluid levels, tire pressure, brakes and lights.
• Secured loads by using chains, straps, blocks or other appropriate methods as needed.
• Verified accuracy of paperwork associated with the load being delivered.
• Conducted daily walk around inspections of truck to check for any damage or leaks.
• Made sure that all cargo was loaded safely and securely onto the flatbed trailer.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Processed shipment documents neatly and efficiently for each load.
• Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.