Taniya Lowe
Cedar Hill,Texas
Summary
Dynamic Sales Operations Associate with a proven track record at JcPenny, skilled in compliance and customer segmentation. Strong work ethic, adaptability, and exceptional interpersonal skills, while enhancing operational efficiency. Adept at working effectively, unsupervised, and quickly mastering new skills. Strong communicator with expertise in Microsoft Office and a commitment to quality control.
Overview
5
5
years of professional experience
Work History
Sales Operations Associate
JcPenny
11.2022 - Current
- Ensured compliance with company policies related to sales operations processes.
- Developed and implemented customer segmentation strategies to improve sales operations efficiency.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Change ticket prices and sign on merchandise across the store.
- Kept the stockroom safe, clean, and organized.
- Execute plans that have been communicated by leadership on where to place merchandise throughout the store, with efficiency and detail.
- Delivered outstanding customer experience by maintaining store standards to the sales floor.
WAREHOUSE ASSOCIATE
UPS
03.2020 - 10.2022
- Maintained accurate records of all incoming and outgoing shipments.
- Directed items according to established routing schemes, using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Used digital database to keep records of units and stock moved.
- Labeled containers correctly for product identification purposes.
- Collaborated with team members to complete tasks efficiently and accurately.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
RETAIL ASSOCIATE
Ross. inc
03.2020 - 02.2022
- Greeted customers and provided excellent customer service.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Processed online orders, and ensured timely delivery of items.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas for efficient access to merchandise.
- Handled returns and exchanges according to company policy.
- Monitored security cameras to identify shoplifters, or suspicious activity.
- Ensured compliance with all company policies and procedures.
- Provided ongoing training for new staff members.
- Participated in promotional activities, such as setting up displays or distributing marketing materials.
- Processed payments, and handled exchanges, returns, and refunds according to company policy.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change, and stored coupons to keep organized and balanced the cash register drawer.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Followed loss prevention strategies, minimizing theft.
- Invited customers to participate in-store activities and promotions to generate new business, and boost loyalty.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, Texas05.2021
Skills
- Microsoft Office
- Compliance
- Critical thinking
- Cost Reduction
- Warehouse Management Systems
- Quality Control/Quality Assurance
- Invoice Verification
- Operations Support
- DOT Regulations
- Employee training and team building
- Adaptability and flexibility
- Strong communication skills
Timeline
Sales Operations Associate
JcPenny
11.2022 - Current
WAREHOUSE ASSOCIATE
UPS
03.2020 - 10.2022
RETAIL ASSOCIATE
Ross. inc
03.2020 - 02.2022
High School Diploma -
Cedar Hill High School
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