ANDREZA FREITAS DE OLIVEIRA
Dallas
Summary
Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for what I do.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foundever
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service
NEOBPO SERVIÇOS DE TELECOMUNICAÇÕES
01.2019 - 01.2022
- Addressed and resolved customer complaints in a timely, efficient and helpful manner
- Prepared detailed reports on customer service activities
- Collaborated with other departments to ensure swift resolution of customer issues, improving overall service for Votorantim Bank
- Monitored social media and online forums to address customer service inquiries and protect brand reputation
Waitress
Jishin Comércio de Alimentos LTDA
04.2015 - 09.2017
- Processed cash, credit card and voucher payments using POS terminals
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Also extra experience in other areas of the same restaurant such as kitchen and sushi bar
Administrative Assistant
AÇÃO GLOBAL SERVIÇOS LTDA
01.2013 - 10.2014
- Administration - General Administration
- Back Office and occasional reception of corporate clients
Education
High School -
EE Salete Junca de Almeida
12.2021
Bachelor's Degree - Game's Design
Universidade Anhembi Morumbi
São Paulo09.2017
Skills
- Native Portuguese speaker
- Fluent English speaker
- Administrative routines
- Ease of learning and group interactive skills
- Empathetic service and always willing to help
- Ease with technologies and learning about them
- Multi-Tasking in it systems
Timeline
Customer Service Representative
Foundever
11.2024 - 02.2025
Customer service
NEOBPO SERVIÇOS DE TELECOMUNICAÇÕES
01.2019 - 01.2022
Waitress
Jishin Comércio de Alimentos LTDA
04.2015 - 09.2017
Administrative Assistant
AÇÃO GLOBAL SERVIÇOS LTDA
01.2013 - 10.2014
High School -
EE Salete Junca de Almeida
Bachelor's Degree - Game's Design
Universidade Anhembi Morumbi
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