Andre Zamari Avonn Williams
Newport News,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Able to handle challenging work, and excellent time management skills. Hardworking employee/student with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Courtyard by Marriott
Williamsburg , VA
03.2024 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Front Desk Agent
Courtyard by Marriott
Cranbury, NJ
04.2023 - 02.2024
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
Customer Service Associate
Wawa
Dayton, NJ
05.2022 - 06.2023
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Processed customer payments by cash or credit card accurately and efficiently.
- Counted and balanced cash drawer at the beginning and end of shift.
Fulfillment Expert/Customer Service Cashier
Target
Monmouth Junction, NJ
03.2021 - 07.2022
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- assisted with order fulfillment, including picking, packing, and preparing for customer pickup
- Packed merchandise for delivery and moved items to delivery area.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Front Desk Receptionist(Temp)
Robert Wood Johnson Hospital
New Brunswick, NJ
05.2020 - 07.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Responded to patient inquiries regarding billing or financial matters.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Education
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ07-2022
Bachelor of Arts - Musical Theater
Morgan State University
Baltimore, MDBachelor of Arts - Theater Arts/ Public Health
Middlesex County College
Edison, NJSkills
- System updates
- Team building and supervision
- Guest check-in and check-out
- Reservations Management
- Guest Relations
- Word Processing
- Hospitality services
- Cash control
- Administrative Skills
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Typing Skills
- Time Management
- Scheduling and Planning
- Strong leadership
- Excellent Communication
- Friendly, Positive Attitude
- Payment Collection
- Medical Charting
- Patient Scheduling
- Patient Registration
- Medical Terminology
Timeline
Front Desk Supervisor
Courtyard by Marriott
03.2024 - Current
Front Desk Agent
Courtyard by Marriott
04.2023 - 02.2024
Customer Service Associate
Wawa
05.2022 - 06.2023
Fulfillment Expert/Customer Service Cashier
Target
03.2021 - 07.2022
Front Desk Receptionist(Temp)
Robert Wood Johnson Hospital
05.2020 - 07.2020
High School Diploma -
South Brunswick High School
Bachelor of Arts - Musical Theater
Morgan State University
Bachelor of Arts - Theater Arts/ Public Health
Middlesex County College
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