Andria Bryson
Oklahoma City
Summary
Hi, I'm Andria Bryson.
Compassionate Care Advocate known for productive and efficient task completion. Possess specialized skills in patient advocacy. Excel in communication, empathy, and problem-solving, ensuring success in supporting clients through challenging situations.
Overview
13
13
years of professional experience
Work History
Kempton care advocate
The Kempton Group
Oklahoma City
11.2021 - 01.2026
- Coordinated communication between clients and healthcare providers to ensure proper care.
- Assisted clients in accessing healthcare services and navigating insurance options.
- Educated clients on available resources and support systems for optimal health outcomes.
- Collaborated with multidisciplinary teams to enhance client service delivery and support.
- Provided emotional support to clients, fostering trust and open communication throughout care process.
- Documented all information related to each case including assessments, interventions, referrals.
- Communicated with insurance offices to verify service eligibility for authorization requests.
- Referred patients to appropriate specialists when necessary for additional evaluation or treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Resolved customer inquiries using company policies and procedures effectively.
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Escalated complex issues to supervisors for timely resolution when necessary.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
PROPERTY MANAGEMENT SPECIALIST
Hobby lobby
Okc
03.2020 - 01.2021
- Provide customer service to retail stores by responding to building maintenance requests
- Locate, dispatch, and provide directions to contractors associated with building maintenance
- Follow up with contractors regarding schedules and conditions of work/services performed
- Complete work orders accurately and in a timely manner
- Additional duties as assigned by supervisor
PATIENT SERVICES REPRESENTATIVE
Lam dermatology
Okc
03.2019 - 03.2020
- Greeting patients upon arrival
- Answering phones
- Registering patients
- Scheduling appointments
- Managing referrals
- Registering and contacting referrals
- Serve as a point of contact for general administrative questions.
- Responsible for verifying insurance information
- Collecting co-payments
- Maintaining the general appearance of the waiting room.
CUSTOMER SERVICE REPRESENTATIVE
Wise eye associates
Norman
05.2018 - 02.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- File and maintain records.
- Complete insurance or other claim forms.
- Receive payment and record receipts for services.
- Checking in
- Checking out
- Filling
MEDICAL ASSISTANTS
Dr. Painter
Moore
04.2017 - 05.2018
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- File and maintain records.
- Lens selection
- Frame styling
- Dispensing glasses and cls
CHIROPRACTIC ASSISTANT
Chiropractic Center
Edmond
11.2015 - 03.2017
- Use computers for various applications, such as database management or word processing.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Maintain scheduling and event calendars.
- Supervise other clerical staff and provide training and orientation to new staff.
- Prepare conference or event materials, such as flyers or invitations.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
MEDICAL BILLING
Ar tech
Oklahoma City
09.2015 - 11.2015
- Answer telephones and direct calls to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Complete insurance or other claim forms.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
PRODUCTION
Ultra thin
OK
04.2014 - 09.2015
- Hand crafted materials
- Followed specific instructions
- Followed deadlines
- Took pride in what I was making
- Quick learner
- Problem solving
- On time
- Over achieving
- Multitasking
CUSTOMER REPRESENTATIVE
Aarons
Moore
01.2013 - 04.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Solicit sales of new or additional services or products.
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine focus of sales efforts.
- Process all correspondence and paperwork related to accounts.
- Draw up contracts for advertising work, and collect payments due.
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
- Maintain equipment storage areas to ensure that inventory is protected.
Education
HIGH SCHOOL DIPLOMA -
U.S. Grant High School
Oklahoma City, OK 01.2006 - 01/2010
Skills
- Customer and Personal Service
- Active Listening
- Coordination
- Time Management
- Monitoring
- Administration and Management
- Judgment and Decision Making
- Active Learning
- Telecommunications
- Troubleshooting
- HIPAA compliance
- Customer relationship management
- Conflict resolution
- Problem solving
- Team collaboration
- Healthcare
- Phone and email etiquette
- Customer service
- Data entry
- Insurance billing
- Payment processing
- Problem-solving
- Health insurance knowledge
- Intake assessment
- Fee collection
- Appointment reminders
- Insurance company billing
- Strong empathy
- Patient check-in
- Team leadership
- Friendly and outgoing
- Policy understanding
- Appointment scheduling
- Customer follow-up
- Patient registration
- Patient education
- Referral coordination
- Self-awareness
- Service excellence
- Detail orientation
- Time management
- Case documentation
- Insurance verification
Community Service
Volunteered at food pantry
Timeline
Kempton care advocate
The Kempton Group
11.2021 - 01.2026
PROPERTY MANAGEMENT SPECIALIST
Hobby lobby
03.2020 - 01.2021
PATIENT SERVICES REPRESENTATIVE
Lam dermatology
03.2019 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
Wise eye associates
05.2018 - 02.2019
MEDICAL ASSISTANTS
Dr. Painter
04.2017 - 05.2018
CHIROPRACTIC ASSISTANT
Chiropractic Center
11.2015 - 03.2017
MEDICAL BILLING
Ar tech
09.2015 - 11.2015
PRODUCTION
Ultra thin
04.2014 - 09.2015
CUSTOMER REPRESENTATIVE
Aarons
01.2013 - 04.2014
HIGH SCHOOL DIPLOMA -
U.S. Grant High School
01.2006 - 01/2010