Andria Gaynor
Conneaut ,OH
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
11
11
years of professional experience
Work History
Cashier/Stocker
Quicky’s Drive Thru
Painesville, Ohio
04.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer and ensured accurate cash handling practices.
- Assisted customers with inquiries and provided product information.
- Managed inventory and coordinated restocking of supplies regularly.
- Maintained up-to-date knowledge of products and services.
- Key holder
- Checked in deliveries and added to inventory
- Processed credit card payments and counted back change and currency with accuracy rate.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled customer inquiries and complaints with professionalism and patience.
- Maintained cleanliness of offices, restroom and store floors daily.
- Thoroughly restocked coolers and shelves daily.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Food Delivery Driver
Door Dash/Grubhub
Geneva , Ohio
06.2021 - 03.2022
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Delivered food and groceries to customer doorsteps and business offices.
Teller
Lakeview Federal Credit Union
Geneva, OH
07.2018 - 06.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Received utility payments, sending funds to correct destinations.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
- Executed stop payments and account transfers.
- Assisted customers with compromised debit cards and issued new credentials.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Head teller for year and a half
Customer Service Representative
Express Cash Advance
Geneva, OH
11.2014 - 06.2018
- Answer calls, addressing customer inquires and solving problems.
- Greeted customers entering the office to ascertain what each customer wanted or needed. Accurately explaining company policies and procedures to customers.
- Earned management trust by serving as key holder, responsibly opening and closing the office.
- Politely assisted customers in person and via telephone. Implemented marketing strategies which resulted in percentage growth of customer base. Maintained cleanliness and presentation of office.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Four months management experience.
Education
High School Diploma -
Geneva High School
Geneva, OHSkills
- Relationship Building
- Honest and Ethical
- Verbal and Written Communication
- Customer Service-Oriented
- Discrepancy Resolution
- Task Prioritization
- Cashier's Checks
- Account Services
- Transaction Error Identification
- Customer Service
- Problem Solving
- Attention to Detail
- Cash Drawer Reconciliation
- Currency Counting Machines
- Check Cashing
- Currency Exchange
- Decision Making
- Team Leadership
- Cash Handling
- Balance Transfers
- Reliable and Responsible
- Pleasant and Personable
- Bond Purchase Processing
Timeline
Cashier/Stocker
Quicky’s Drive Thru
04.2022 - Current
Food Delivery Driver
Door Dash/Grubhub
06.2021 - 03.2022
Teller
Lakeview Federal Credit Union
07.2018 - 06.2021
Customer Service Representative
Express Cash Advance
11.2014 - 06.2018
High School Diploma -
Geneva High School