Andria LeStarge
Newberry,SC
Summary
Results-driven Executive Housekeeping Manager with expertise in staff training, cleaning standards, and customer service. Developed efficient cleaning schedules and optimized departmental operations to enhance guest satisfaction. Strong communicator skilled in staff supervision and quality inspections, committed to maintaining exceptional cleanliness and service standards.
Overview
2027
2027
years of professional experience
Work History
Executive Housekeeping Manager
Hampton Inn By Hilton
Newberry, SC
04.2021 - Current
- Managed daily operations of housekeeping department at a leading hotel brand.
- Trained and supervised housekeeping staff, ensuring adherence to service standards and fostering a culture of excellence.
- Developed cleaning schedules to ensure timely room readiness for guests.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
- Implemented inventory controls for cleaning supplies and equipment usage.
- Coordinated with front desk to accommodate special guest requests or needs.
- Conducted regular staff meetings to clearly communicate policies and set expectations for team performance.
- Ensured compliance with health and safety regulations in all housekeeping practices.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Developed strategies that enhanced departmental efficiency and optimized cost management.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Resolved conflicts between employees in a timely manner following company policies.
- Monitored budget spending for the housekeeping department.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Created schedules for staff to ensure adequate coverage at all times.
- Investigated customer complaints regarding cleanliness or service issues.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Prepared and distributed assignment sheets to staff.
- Reported damage or theft of hotel property to management.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Clarified training goals and expectations to ensure understanding among trainees.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Childcare Provider
In Home Daycare
Newberry, SC
01.2020 - 11.2023
- Organized educational and recreational activities promoting learning and social skills.
- Supported children's development of social, communication, and problem-solving skills through targeted activities and interactions.
- Supervised children's activities to ensure safety and engagement throughout the day.
- Facilitated positive interactions among children through active supervision and guidance.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Prepared nutritious meals and snacks in accordance with dietary guidelines for children.
- Maintained a clean and safe environment by following hygiene protocols and safety regulations.
- Engaged parents in regular communication about children's progress and daily experiences to foster collaboration.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Retail Sales Associate
Cato's Clothing Store
Newberry, SC
- Assisted customers in selecting clothing and accessories for various occasions.
- Operated cash register and processed customer transactions accurately.
- Welcomed each customer and assisted in locating items, contributing to improved customer satisfaction.
- Greeted customers upon entering the store and provided assistance.
- Addressed customer inquiries and resolved issues promptly and courteously.
- Provided product knowledge to enhance customer shopping experience.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Executed visual merchandising strategies to enhance seasonal item displays.
- Stocked shelves and replenished inventory as needed throughout the day.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Housekeeper
Hometown suites
Columbia, South Carolina
- Cleaned guest rooms and public areas to ensure a welcoming environment.
- Stocked cleaning supplies and maintained inventory for housekeeping needs.
- Assisted guests with requests and provided information about hotel services to enhance their stay.
- Collaborated with team members to maintain high cleanliness standards across suites.
- Reported maintenance issues to ensure prompt resolution for guest comfort.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Facilitated deep cleaning of baseboards by repositioning beds, sofas, and small furniture, ensuring thorough sanitation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Ensured that all health standards were met during cleaning operations.
- Prepared rooms for new occupants, ensuring they met cleanliness standards and guest expectations.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Initiated maintenance orders to restore functionality of equipment and repair damages in guest rooms.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Adhered to daily cleaning schedules and updated them based on demand.
Retail Sales Associate
Dollar Tree
Peoria, Illinois
- Operated cash register and processed customer transactions accurately.
- Resolved customer inquiries and issues efficiently to ensure positive shopping experiences.
- Assisted customers in locating items to improve satisfaction and encourage repeat visits.
- Provided product knowledge to enhance customer shopping experience.
- Organized merchandise on sales floor to enhance store appearance and create a welcoming environment.
- Stocked shelves and replenished inventory throughout the day.
Retail Sales Associate
Dollar General
Gerald, Missouri
- Operated cash register and processed customer transactions accurately.
- Greeted customers and assisted in finding requested items, contributing to improved customer satisfaction and loyalty.
- Assisted customers with finding the right product for their needs.
- Answered customer questions and located merchandise, ensuring a positive shopping experience.
- Handled customer inquiries and resolved issues effectively and politely.
- Provided product knowledge to enhance customer shopping experience.
- Stocked shelves and replenished inventory throughout the day.
- Organized merchandise on sales floor to enhance store appearance and create inviting shopping environment.
Cashier
McDonald's
Owensville, Missouri
- Managed cash register and handled cash transactions, ensuring accurate processing.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer orders accurately and efficiently.
- Assisted customers with menu selections and inquiries.
- Greeted customers and addressed inquiries about products and services to enhance their shopping experience.
- Prepared food items according to quality standards.
- Followed safety protocols for food handling and preparation.
- Executed various tasks as designated by management.
Housekeeper
Huzzah Valley Resort
Steelville, Missouri
- Cleaned guest rooms and public areas to ensure a welcoming environment.
- Replaced bed linens and towels in guest rooms to enhance cleanliness.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Oversaw laundry operations, ensuring timely washing, folding, and organizing of linens for guest use.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Organized storage areas for efficient access to cleaning tools and equipment.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated maintenance issues to maintenance team for swift resolution, enhancing guest comfort.
- Engaged with clients and guests to provide friendly service while performing daily housekeeping tasks.
- Adhered to safety and sanitation protocols while handling cleaning chemicals.
Bindery Worker
R R Donnelly
Owensville, Missouri
- Operated guillotines, folding machines, stitchers, collators and other specialized equipment.
- Operated cutting machines to trim printed materials to specifications.
- Cut sheets according to size specifications using cutting knives or electronic trimmers.
- Trimmed edges off printed material using a rotary cutter or similar tool.
- Supported binding processes by aligning printed sheets for accurate assembly.
- Collected finished materials from machines after completion of binding process and inspected for quality assurance.
- Performed quality checks on finished products, ensuring consistency and accuracy for client satisfaction.
- Repaired damaged books by restitching spines, replacing covers.
- Loaded paper onto feeder systems and adjusted settings according to job specifications.
- Assisted in training new employees on the use of bindery equipment.
- Wrapped finished products in protective packaging prior to distribution.
- Followed safety protocols while handling equipment and materials safely.
- Adjusted rollers on equipment to enhance sheet feeding accuracy during production.
Softlines Associate
Walmart
Eureka, Missouri
- Greeted each customer with a friendly attitude to foster a welcoming shopping environment.
- Assisted customers in locating merchandise and answering product inquiries.
- Organized inventory displays to improve customer navigation and shopping experience.
- Replenished stock on shelves to ensure product availability for customers.
- Handled customer returns and exchanges following company policies.
- Participated in training sessions to learn about new products and promotions.
- Inspected incoming shipments for damages or defects before stocking shelves.
- Worked collaboratively with colleagues from different departments within the store environment.
- Organized backroom storage areas for efficient inventory management.
- Stocked shelves with new merchandise according to planograms provided by corporate office.
- Adhered to all safety procedures while handling hazardous materials such as chemicals and cleaning supplies.
- Updated electronic price tags with accurate pricing information for various products.
- Reported any issues or discrepancies encountered during daily operations immediately to supervisor.
- Regularly communicated with supervisors regarding progress on assigned tasks or projects.
- Designed eye-catching displays on shelves and counters to draw customer attention and promote products.
Education
High School Diploma -
Northwest
Cedar Hill, MO05-2007
Skills
- Cleaning standards
- Staff training
- Inventory management
- Quality inspections
- Health compliance
- Customer service
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Conflict resolution
- Project coordination
- Employee engagement
- Scheduling proficiency
- Budgeting expertise
- Staff training and development
- Room inspection
- Staff scheduling
- Quality assurance
- Inventory control
- Time management abilities
- Task prioritization
- Health and safety standards
- Adaptability and flexibility
- Cleaning techniques
Languages
English
Professional
ASL
Limited
Timeline
Executive Housekeeping Manager
Hampton Inn By Hilton
04.2021 - Current
Childcare Provider
In Home Daycare
01.2020 - 11.2023
Retail Sales Associate
Cato's Clothing Store
Housekeeper
Hometown suites
Retail Sales Associate
Dollar Tree
Retail Sales Associate
Dollar General
Cashier
McDonald's
Housekeeper
Huzzah Valley Resort
Bindery Worker
R R Donnelly
Softlines Associate
Walmart
High School Diploma -
Northwest