Andria Porter
Memphis,TN
Summary
Experienced Professional with 17 years of experience specializing in recruitment, onboarding, customer service, banking, and administrative support. Adept at leveraging skills in scheduling interviews, social media management, providing clerical support, and maintaining financial documents to enhance talent acquisition, customer service, and retention. Demonstrates a strong commitment to compliance and organizational goals, driving creative HR initiatives for a supportive and efficient work environment.
Overview
19
19
years of professional experience
Work History
Human Resources Associate
RMG/MLGW
Memphis , TN
04.2024 - Current
- Supported TA team with various responsibilities
- Effectively addressed customer concerns and offered solutions through email, phone calls, and face-to-face interactions.
- Consistently revised and maintained memos
- Ensured the precision of employee information by reviewing and updating files
- Conducted background checks, reference verifications and drug screenings for potential candidates
- Organized orientation sessions for new employees and provided necessary paperwork.
- Generated and maintained reports for departmental meetings using recruiter provided data
- Supported workforce planning and staffing strategies to align with organizational goals and objectives
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Prepared or maintained employment records using human resources management system software
Seasonal Recruiter
Prologistix/Milwaukee Tool
Olive Branch , MS
09.2023 - 12.2023
- Fostered strong relationships, building a database of qualified candidates for future openings
- Prepared candidates for interviews and negotiated final job offers
- Contributed to company growth by ensuring timely hiring of quality candidates Led a seasonal recruiting campaign, streamlining hiring, and enhancing candidate quality
- Refined job descriptions for accuracy and appeal, improving applicant fit and retention
- Implemented creative recruiting strategies, expanding candidate pool and diversity
- Partnered with management to align hiring with strategic goals, boosting team efficacy
- Managed candidate database, utilizing data for strategic hires and future planning
- Increased retention by 20% through strategic candidate placements and enhanced onboarding
- Coordinated and executed various employee engagement activities
Part Time Retirement Analyst
City of Memphis
Memphis , TN
06.2023 - 08.2023
- Evaluated and addressed customer needs efficiently
- Executed pension projections
- Utilized tracking systems to input claims
- Managed document distribution and application process for customers who wished to enter the DROP program, maintaining constant communication until completion
- Collaborated with the manager to create and deliver departmental status reports
- Developed and presented status reports to city departments Analyzed pension data, ensuring accurate updates in Oracle, enhancing the retirement process
- Streamlined retirement enrollment, improving customer satisfaction and process efficiency
- Provided expert guidance on DROP program, aiding employees in making informed decisions
- Managed complex customer requests with precision, ensuring a seamless retirement planning experience
- Evaluated pension data for accuracy, enhancing retirement process efficiency
- Ensured seamless retirement planning through meticulous management of customer requests
Part Time Sales Associate
Bed, Bath, and Beyond
Memphis , TN
01.2023 - 07.2023
- Executed a diverse range of duties within the receiving department
- Offered exceptional support to customers by assisting with questions, purchases, returns, and registry needs
Virtual High Volume RPO Recruiter
Manpower
, US
07.2022 - 02.2023
- Drove client satisfaction by delivering on commitments and providing an exceptional hiring experience
- Exceeded client expectations, expanding influence within client portfolios and building loyalty Improved the quality of sourcing strategies, building a diverse and growing candidate pipeline through creative research
- Maintained the iCIMS Applicant Tracking System, ensuring candidate profiles were updated accurately and promptly
- Served as the single point of contact for candidate inquiries, providing support throughout the recruitment process Acted as a pivotal contact for candidates, ensuring they are fully prepared and informed for their career journey
- Revolutionized talent acquisition strategies, significantly broadening client portfolios and candidate diversity
- Maintained impeccable accuracy in Applicant Tracking Systems, ensuring up-to-date candidate profiles and streamlined processes
- Streamlined recruitment, enhancing candidate fit and reducing time-to-hire. Boosted hiring efficiency, filling roles 20% faster by leveraging strategic sourcing
- Ensured candidates felt valued, offering feedback and guidance throughout hiring process
Remote Recruiter
Adecco Staffing
, US
08.2021 - 04.2022
- Conducted rigorous phone and in-person screenings to match candidate skills with client needs
- Assisted candidates in completing onboarding requirements including Adecco assessments
- Contributed to the creation of recruitment plans, driving successful client outcomes
- Achieved 100 calls/day, ensuring top talent for diverse roles, leading to high client satisfaction
- Managed comprehensive screening, enhancing candidate match accuracy for specialized positions
- Partnered with clients to understand hiring needs, delivering tailored workforce solutions
- Utilized ATS (Bullhorn) for precise candidate tracking, improving submission quality and speed
- Optimized candidate onboarding and assessment processes, elevating submission quality and speed.
Intern
Indomitable Families of Incarcerated Women (iFAM)
Memphis , TN
05.2021 - 08.2021
- Researched grants and created surveys, boosting funding opportunities by 20%. Planned and scheduled fundraiser events, enhancing community engagement
- Managed social media and client communications, improving outreach
- Developed and administered attendee surveys, gathering critical feedback to enhance program offerings
- Coordinated with team members to develop marketing materials, enhancing visibility and driving a 10% rise in event attendance
Remote Loan Assistant
SBA
, US
07.2020 - 09.2020
- Provided administrative support, aiding in the completion of loan packages Handled inbound calls regarding loan applications, delivering prompt and accurate responses
- Communicated effectively with applicants, officers, brokers, and accountants to gather necessary documents
- Ensured all loan files were accurate and compliant with SBA Lending requirements
- Expedited loan processing by coordinating with stakeholders, ensuring SBA compliance
- Maintained loan file integrity, meeting SBA lending standards through meticulous document review
- Streamlined First United Bank Loan Start app creation, enhancing customer experience
- Partnered with Business Development Officers to secure necessary documentation, boosting efficiency
- Conducted thorough financial statement analyses to determine additional information for SBA eligibility
- Analyzed financial statements, ensuring SBA loan eligibility and compliance
Elementary Teacher
Dubois School of Entrepreneurship
Memphis , TN
11.2018 - 05.2020
- Established a supportive and engaging classroom atmosphere Worked collaboratively with stakeholders to enhance student growth
- Utilized analytical skills to assess student progress Influenced positive change in student behavior and academic performance
- Implemented continuous assessment, driving academic improvement
- Revolutionized teaching methods, leading to a 20% increase in student engagement
- Fostered a nurturing environment, significantly reducing classroom disruptions
- Pioneered a stakeholder collaboration program, enriching the educational experience
- Introduced cutting-edge teaching tools, setting a new standard in educational excellence
- Elevated student success by tailoring lessons to diverse learning styles, boosting achievement
Elementary Teacher
Shelby County Schools
Memphis , TN
10.2017 - 07.2018
- Handled classroom administration as an Elementary Teacher
- Established an enthusiastic and positive learning environment
- Created lesson plans in line with curriculum guidelines Introduced analytical teaching techniques
- Improved student involvement and educational achievements
- Monitored and adapted lesson plans to meet individual student needs, ensuring academic growth
- Implemented a forward-thinking curriculum that enhanced students' critical thinking skills
- Fostered a love for learning in students with diverse backgrounds through dynamic teaching
- Led a team of teachers in developing interdisciplinary projects, boosting student collaboration
- Pioneered a digital learning initiative, integrating cutting-edge tech into everyday lessons
- Cultivated a nurturing classroom environment, significantly reducing behavioral issues and fostering inclusivity.
Lead Teacher
Porter Leath/Shelby County Schools
Memphis , TN
04.2017 - 10.2017
- Directed a Pre-K classroom, enhancing student engagement
- Coached classroom assistant, improving teaching efficiency
- Developed a nurturing learning environment, boosting student confidence
- Participated in professional development meetings, ensuring up-to-date teaching methods
- Advised parents on creating conducive learning environments, enhancing student performance at home
- Monitored and ensured quality of teaching materials, enhancing learning outcomes. Implemented a new curriculum that addressed diverse learning styles, boosting overall class performance
- Inspired students to achieve personal bests, fostering a positive and inclusive classroom environment
- Analyzed student data to tailor instruction, meeting individual needs and significantly reducing learning gaps
- Pioneered inclusive strategies, elevating Pre-K student achievements
- Elevated class performance through innovative curriculum design
Substitute Teacher
Shelby County Schools
Memphis , TN
08.2014 - 04.2017
- Led classroom operations effectively during regular teacher's absence
- Adhered strictly to lesson plans and school expectations
- Managed student behavior, ensuring a conducive learning environment
- Boosted student engagement by implementing interactive learning methods
- Introduced technology integration for enhanced educational experiences
- Provided personalized support, significantly improving student academic performance
- Pioneered new teaching strategies, setting a benchmark for future substitutes
- Maintained detailed records of student progress, facilitating targeted interventions
- Streamlined student assessment processes, boosting academic tracking efficiency
Logistics Coordinator
Versant Supply Chain
Memphis , TN
09.2014 - 10.2014
- Accomplished goals during limited term employment
- Successfully executed trailer pool management, specifically allocating trailers for DC's loading process
- Responsible for managing store delivery coordination
- Implemented TMS for load tendering, while ensuring carrier acceptance monitoring
- Coordinated and arranged delivery appointments with carriers and consignees
- Proficient in promptly reacting to unforeseen shifts in the industry and effectively troubleshooting
- Developed and fostered client relationships in order to effectively understand and meet expectations
Substitute Educational Assistant
Memphis City Schools
Memphis , TN
02.2013 - 05.2013
- Assisted certified teacher in the educational process
- Worked flexibly and on-demand
Customer Service Rep I
KForce
Memphis , TN
12.2012 - 02.2013
- Managed a short term temporary position effectively
- Managed dual control duties for processing bank transactions such as mail or courier pick up, night deposit, and vault operations
- Ensured safe and organized transportation of money by proactively packaging it
- Ensured adherence to customer deposit guidelines and met all deposit deadlines
- Maintained accurate daily transaction balance, efficiently processed coins, and organized change counter
Recruiting Assistant
ASAP Staffing
Memphis , TN
10.2007 - 12.2012
- Assisting staffing coordinators with new hire paperwork
- Administered HRIS database management and handled various administrative duties.
- Supported with candidate acquisition and executed initial phone evaluations
- Utilized application and new hire document data entry skills to assign candidates to temporary assignments
- Ensured seamless payroll processing for newly hired employees
- Managed interview and orientation coordination, prioritizing the completion of background checks and drug screens
- Resolved all candidate issues
- Proficiently employed spreadsheets to analyze and manage information effectively
- Maintained confidentiality in handling privileged information
- Contributed to the development and maintenance of an efficient records management system
- Contributed to team efforts and accomplished related results as required
- Provided timely response to inquiries regarding entered data and generated reports when needed.
- Maximized efficiency by utilizing applicant tracking system to identify and attract qualified candidates
- Established effective communication channels with clients, candidates, and colleagues
Crew Leader Assistant
U. S. Census Bureau
Memphis , TN
01.2010 - 09.2010
- Monitored field operations for quality assurance
- Conducted interviews to gather accurate data
- Reviewed and verified payroll entries for accuracy
- Boosted data collection accuracy by supervising
- Enumerator activities, ensuring payroll precision
- Enhanced report quality by meticulously verifying Enumerator data and payroll entries for accuracy
- Fostered team progress through regular reviews and discussions, optimizing field survey efficiency
- Conducted in-depth analysis of field interviews, contributing to the reliability of census reports
- Strategically analyzed field data, enhancing the accuracy of census reports
- Led a team to improve data collection processes, ensuring high-quality outcomes
- Trained new hires on job duties, safety protocols, and company policies.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
Customer Account Executive/Auditor
Sitel Corporation
Memphis , TN
11.2008 - 11.2009
- Performed within the established guidelines and goals for answering inbound calls, as outlined by the client and management
- Ensured the accuracy of order entry through conducting audits
Clerical Assistant/Teller
FedEx Credit Union
Memphis , TN
09.2005 - 11.2006
- Managed the handling of checks and cash for deposit
- Maintained compliance of bank policies and procedures
- Maintained consistent balancing of cash drawer to minimize errors and discrepancies
- Engaged with customers to resolve issues related to application and account fees
- Optimized customer satisfaction through successful cross-selling of a range of bank products
- Developed and distributed memos to inform customers about inactive accounts
- Handled the distribution of customer checks by sending them via FedEx
- Provided administrative support for staff members
- Updated customer contact information in the system database
- Managed incoming and outgoing mail correspondence
- Greeted visitors and customers in a friendly, professional manner
- Scanned documents into digital format for storage purposes
- Answered and directed phone calls to appropriate staff members
Cash Control Clerk
Riverfront Development Corporation
Memphis , TN
04.2005 - 11.2005
- Ensured all forms of payment are accurate and reconciled
- Generated revenue reports for analysis and decision-making
- Maintained reconciliation of cashier-assigned cash bags
- Ensured precise reconciliation of financial transactions on general ledger
- Reviewed credit card statements on a monthly basis to identify any fraudulent activity or errors in posting charges
- Managed petty cash fund and ensured proper documentation was maintained for all transactions
- Analyzed discrepancies in the daily reconciliation process
- Created ad hoc reports as requested by management
- Maintained accurate records of cash receipts and disbursements
Education
Master of Human Resources -
Walden University
Minneapolis, MN12.2022
Master of Science in Early Childhood Education -
Walden University
Minneapolis, MN07.2017
Bachelor of Liberal Studies Concentration in Business Management and Education -
The University of Memphis
Memphis, TN05.2014
Skills
- Customer Service
- Recruiting
- Data Entry
- Sourcing
- Google Suite
- Microsoft Office
- iCIMS
- Bullhorn
- Smartsheet
- Taleo
- Talent Acquisition
- Microsoft Office Suite
- Recruitment
- Oracle
- Banking
- Administrative Support
Affiliations
- 2024 Junior Achievement, Volunteer
- 2024 SHRM Memphis Emerging Leaders, MeHRge Spring Cohort
Timeline
Human Resources Associate
RMG/MLGW
04.2024 - Current
Seasonal Recruiter
Prologistix/Milwaukee Tool
09.2023 - 12.2023
Part Time Retirement Analyst
City of Memphis
06.2023 - 08.2023
Part Time Sales Associate
Bed, Bath, and Beyond
01.2023 - 07.2023
Virtual High Volume RPO Recruiter
Manpower
07.2022 - 02.2023
Remote Recruiter
Adecco Staffing
08.2021 - 04.2022
Intern
Indomitable Families of Incarcerated Women (iFAM)
05.2021 - 08.2021
Remote Loan Assistant
SBA
07.2020 - 09.2020
Elementary Teacher
Dubois School of Entrepreneurship
11.2018 - 05.2020
Elementary Teacher
Shelby County Schools
10.2017 - 07.2018
Lead Teacher
Porter Leath/Shelby County Schools
04.2017 - 10.2017
Logistics Coordinator
Versant Supply Chain
09.2014 - 10.2014
Substitute Teacher
Shelby County Schools
08.2014 - 04.2017
Substitute Educational Assistant
Memphis City Schools
02.2013 - 05.2013
Customer Service Rep I
KForce
12.2012 - 02.2013
Crew Leader Assistant
U. S. Census Bureau
01.2010 - 09.2010
Customer Account Executive/Auditor
Sitel Corporation
11.2008 - 11.2009
Recruiting Assistant
ASAP Staffing
10.2007 - 12.2012
Clerical Assistant/Teller
FedEx Credit Union
09.2005 - 11.2006
Cash Control Clerk
Riverfront Development Corporation
04.2005 - 11.2005
Master of Human Resources -
Walden University
Master of Science in Early Childhood Education -
Walden University
Bachelor of Liberal Studies Concentration in Business Management and Education -
The University of Memphis
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