Andria Sauer
Hairstylist, Customer Service
Chesapeake,VA
Summary
Adept at enhancing customer satisfaction, I leveraged active listening and problem-solving skills at Beautiful Beginnings to resolve conflicts and boost loyalty. My proficiency in customer relations and payment processing led to positive feedback and increased repeat business, showcasing a commitment to excellence and a results-driven approach.
Overview
23
23
years of professional experience
Work History
Owner at home salon & Customer Service
Beautiful Beginnings
Chesapeake, VA
2019.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hairstylist
Great Clips Hair Salon
2022.05 - 2023.12
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hairstylist
Options Hair Studio/day Spa
2017.07 - 2020.08
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Bartender
Chilli's Grill & Bar
2001.04 - 2005.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Cosmetology License - Cosmetologist
Empire Beauty School
Virginia Beach, VA03.2016
High School Diploma - Business
Cumberland County High School
Crossville, TN05.1999
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Computer Proficiency
Money handling abilities
Complaint resolution
Payment Processing
Client Relations
Customer satisfaction measurement
Timeline
Hairstylist
Great Clips Hair Salon
2022.05 - 2023.12
Owner at home salon & Customer Service
Beautiful Beginnings
2019.08 - Current
Hairstylist
Options Hair Studio/day Spa
2017.07 - 2020.08
Bartender
Chilli's Grill & Bar
2001.04 - 2005.09
Cosmetology License - Cosmetologist
Empire Beauty School
High School Diploma - Business
Cumberland County High School