Makaila McGruder

In my previous front desk and customer service roles, I consistently maintained a high level of professionalism while working in fast-paced, high-traffic environments. I successfully managed multiple responsibilities at once, including answering phone calls, scheduling and confirming appointments, handling walk-ins, and processing payments without delays or errors. I was recognized for staying calm and efficient during busy peak hours while still providing excellent customer service. I helped improve client flow by coordinating effectively between staff and ensuring smooth daily operations. I also built strong relationships with clients, which contributed to repeat business and positive feedback. In addition, I handled cash and card transactions accurately with no discrepancies and maintained organized scheduling systems to reduce conflicts and wait times. I supported management when needed and assisted with training new front desk staff on procedures and customer service expectations.