Andria Summers
Bastrop,Texas
Summary
Observant correctional officer with 3.5 years of experience keeping order, and able to manage high-stress situations. Known for high productivity and efficiency in task completion. Skilled in inmate supervision, emergency response coordination, and security protocols. Excelling at communication, teamwork, and problem-solving to maintain order and safety within correctional facilities. Motivated and energetic leader, recognized for generating respect and obedience from difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Bastrop County Sheriff's Office
, Texas
10.2021 - Current
Collections Specialist
Navient
12.2019 - 01.2020
- Connecting monthly with 800+ member accounts for renewal payments and updates
- Presented clientele with a tailored array of investment options for their membership
- Collaborated on the roll-out of new marketing collateral and tools to establish media presence
- Produce and distribute correspondence memos, letters, faxes and forms to members
- Generated membership renewal email design to override postal renewal process
- This deducted 8 hours from my monthly work assignments
- 1st line of support for complaints, concerns and/or legal questions
- Handle on a timely basis customers with past due accounts less than 30 days in order to optimize loss prevention
- Make outbound and receive inbound calls and consistently follow Navient's recovery call model and techniques for overdue accounts
- Make decisions about acceptance/return of partial payments
- May assist with compiling statistical reports and other special projects
- Provide clear documentation of all collections activity within collections system
- Recovered over $360,000 of various federal delinquent debt
- EXCELLENCE IN CUSTOMER SERVICE
- COLLECTIONS AGENT OF THE YEAR
Office Manager
Bastrop Computers
10.2015 - 12.2018
- Overseeing general office operation
- Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers
- Coordinating appointments and meetings and managing staff calendars and service call schedules
- Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity
- Purchasing office supplies and equipment and maintaining proper stock levels
- Producing reports, composing correspondence, and drafting new contracts
- Processing monthly reports on accounts/receivable through Quick Books
Education
HIGH SCHOOL DIPLOMA -
Bastrop High School
Bastrop, TX06-2015
Skills
- Conflict Resolutions
- Inmate Management
- Firearms Qualified
- Program Coordination
- Organization
- Prioritization
- Energetic Work Attitude
- Inmate Monitoring
- Perimeter Control
- Visitation Oversight
- Ensuring Safety
- Gang Awareness
- Mental Health Awareness
Certification
Firearms and Weapons Certified - 12.2024
QuickBooks Certification, NS
Awards
- Excellence in Customer Service, Navient
- Collections Agent of the Year, Navient
Timeline
Correctional Officer
Bastrop County Sheriff's Office
10.2021 - Current
Collections Specialist
Navient
12.2019 - 01.2020
Office Manager
Bastrop Computers
10.2015 - 12.2018
HIGH SCHOOL DIPLOMA -
Bastrop High School
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