Stephanie Heim
Galena,IL
Summary
Highly motivated and professional Correctional Sergeant with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Overview
9
9
years of professional experience
Work History
Correctional Sergeant
Columbia Correctional Institution
Portage, WI
01.2023 - 02.2026
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Responded to emergency situations and provided first aid following facility guidelines.
Corrections Communications Operator
Wisconsin Department Of Corrections
Madison, WI
06.2021 - 01.2023
- The DOC Monitoring Center provides electronic monitoring services to the Division of Community Corrections, Juvenile Corrections, local law enforcement, and county human services agencies.
- Participates in the operation of the 24 hour/7 days a week statewide Corrections Electronic Monitoring system. This system contains confidential and detailed information on all offenders and electronically tracks their movements.
- Responsible for providing detailed offender information to probation and parole agents, county organizations, DOC administrative staff, as well as correctional and law enforcement agencies at the County, State and Federal levels.
Telecommunicator/911 Dispatcher
Sauk County Sheriff's Office
07.2020 - 11.2021
- Answer emergency 911 calls from the general public, gather incident information, dispatches the appropriate emergency safety personnel such as police, fire, ambulance and other counties, and enters the call into the computer-aid design (CAD) database for tracking.
- Prioritize phone calls based on urgency, and maintain telephone contacts with callers during dangerous situations.
- Track status of County Deputies, police, and other emergency personnel regarding availability, location, and work schedule.
- Provide information to deputies and police regarding outstanding warrants, suspect/subject data, driver and vehicle information, and complaint investigations.
- Enter missing persons, stolen vehicles, guns, articles, and various other items into the Transaction Information for the Management of Enforcement (TIME) System as required by the State Department of Justice- Crime Information Bureau.
Law Enforcement Dispatcher
Department of Administration
06.2019 - 07.2020
- Operation of State Capitol Police Communication Center
- Monitor security systems and alarms for state facilities
- Respond to inquiries from other law enforcement agencies
- Assist with parking enforcement
- Attend and develop training programs and perform clerical tasks relating to divisional programs
Member Support Manager
Anytime Fitness
03.2018 - 06.2019
- Apply established sales techniques and persuasive communication skills to exceed company sales goals
- Answer inquiries and addressed and resolved issues to ensure member satisfaction at 4 Wisconsin locations
- Enter details such as payments, account information and call logs into computer system
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
- Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations
Assistant Fitness Manager
Golds Gym/Princeton Club
04.2017 - 03.2018
- Prioritized daily workflow, including new employee training, quotes and sales-related inquiries, as well as, client sessions
- Conducted all new members initial training session to reach or exceed monthly new client sales goals
- Measured clients' overall fitness by completing comprehensive evaluations and physician clearances
- Educate all Personal Trainers and Clients on effective and safe ways to exercise
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
Education
Associate of Arts - Criminal Justice
Northest Iowa Community College
Peosta, IAHigh School Diploma - undefined
Galena High School
Galena, Illinois2012
Skills
- Excellent computer and software knowledge
- Effective communications both verbally and in writing
- Knowledge of proper operation and care of radio and telephone equipment
- Effective multi-tasking and prioritization
- Analytical problem solver
- Conflict resolutions
- Restraint Techniques
- Firearms Operations
Accomplishments
- Earned countless Carlson awards throughout my years working at the hotel including Employee of the Year 2014
- Successfully completed numerous certifications essential to law enforcement such as eTime Operator and FEMA ICS courses
- Earned a Shield Award with Wisconsin State Capitol Police for demonstrating a high degree of professionalism and patience in resolving a large, high priority, situation
- Successfully completed State of Wisconsin Correctional Officer Academy
Timeline
Correctional Sergeant
Columbia Correctional Institution
01.2023 - 02.2026
Corrections Communications Operator
Wisconsin Department Of Corrections
06.2021 - 01.2023
Telecommunicator/911 Dispatcher
Sauk County Sheriff's Office
07.2020 - 11.2021
Law Enforcement Dispatcher
Department of Administration
06.2019 - 07.2020
Member Support Manager
Anytime Fitness
03.2018 - 06.2019
Assistant Fitness Manager
Golds Gym/Princeton Club
04.2017 - 03.2018
High School Diploma - undefined
Galena High School
Associate of Arts - Criminal Justice
Northest Iowa Community College