Highly-motivated with person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Service Caseworker
State of Alabama Department of Human Resources
04.2014 - 09.2023
I have worked in foster care, family preservation and in the resource’s unit with the Department of Human Resources.
The goal of working in foster care is to reunite the child with their parents or a family member.
Evaluated potential placements for children who are unable to remain at home due to abuse or neglect.
Assisted clients in developing life skills necessary for self-sufficiency.
Provided referrals to appropriate resources within the community or state systems.
Created reports on client progress for use in court proceedings.
Actively participated in team meetings dedicated to discussing best practices for working with vulnerable populations.
Conducted assessments of client needs and developed individualized service plans.
Maintained confidentiality of client information while adhering to HIPAA regulations.
Provided crisis intervention services to clients in need.
Participated in continuing education activities related to social work practices.
Collaborated with other community agencies to coordinate comprehensive services for clients.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
In foster care, I assessed the family to see what services the family may need to be reunited with their children.
I have prepared court reports for the courts to know what progress or lack of progress the family is making to regain custody of their children.
The goals of family preservation are to preserve the family unit by providing the necessary services to the parents for the children to reside in a safe and stable living environment.
In family perseveration, the child may be place with a relative through a safe plan and/or court intervention because the parents are not providing a safe, and stable living environment for the child.
In resources, I have located placement for children who are entering foster care. I have taught Trauma Informed Parenting for Safety and Permanency (TIPS) classes to potential foster parents
I have licensed and maintained the license of current foster parents and adoptive parents.
I have worked with private adoption and provided appropriate documentation to the courts for the adoption
I have worked with ICPC cases to gain permanency for a child.
I have conducted on call duties when necessary. On call duties include taking a report, completing an intake, making first victim contact with the child and family and assessing the situation for safety.
Customer Services Representative
Wal-Mart Stores Incorporated
09.2007 - 09.2018
I worked in customer service where I provided returns and exchanges to customers.
Provided money services to customers.
Answered customer inquiries via phone and in-person conversations.
Provided accurate information about products and services to customers.
Education
Bachelor’s - Social Work
University of Alabama at Birmingham
12.2013
Associates - Science
Wallace Community College in Selma
12.2011
Advanced Academic Diploma -
Bibb County High School
12.2007
Skills
Knowledge of money transfers
Writing Skills
Knowledge of check cashing systems
Experience with Word, Excel and PowerPoint
Skills in keyboarding
Problem Solving Skills
Advocating Skills
Multi-tasking Skills
Organizational Skills
Filing skills
Customer Service
Skills in fundraising
Skills in planning events for foster care awareness month and adoption day
Skills with writing court reports
Skills with working with families
Skills with advocating for families
Skills with working with foster and adoptive parents
Skills with attending court
Client Advocacy
Interviewing techniques
Service planning
Family Support
Educational Support
Task Prioritization
Active Listening
Time management abilities
Reliability
Adaptability and Flexibility
Goal Setting
Family maintenance
Client Education
Time Management
Effective Communication
Continuous Improvement
Case Documentation
Problem-solving abilities
Adaptability
Decision-Making
Trauma Informed Care Framework
Teamwork and Collaboration
Experience with at-risk youth
Behavior Management
Team Collaboration
Referral Coordination
Professionalism
Excellent Communication
Attention to Detail
Self Motivation
Certification
Trauma Informed Parenting for Safety and Permanency (TIPS)
Deciding Together
Timeline
Social Service Caseworker
State of Alabama Department of Human Resources
04.2014 - 09.2023
Customer Services Representative
Wal-Mart Stores Incorporated
09.2007 - 09.2018
Bachelor’s - Social Work
University of Alabama at Birmingham
Associates - Science
Wallace Community College in Selma
Advanced Academic Diploma -
Bibb County High School
Trauma Informed Parenting for Safety and Permanency (TIPS)
Deciding Together
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