Andriana Kelisakieva
Lexington,KY
Summary
Highly motivated and results-driven experienced professional with passion for quality and interest in challenging projects. Innovative problem solver with hands on testing experience and ability to see both business and technical sides of the problem. Successful record of managing, leading, and supporting projects and programs in execution of QA and testing strategies/plans throughout the SDLC. 10+ year track record of leading software quality initiatives of varying size, scope, complexity, and visibility. Effectively and efficiently coordinates, plans, executes software testing. Main focus is on developing and driving continuous improvement initiatives, while ensuring visibility, traceability and control of the test process to the delivery of high quality software. Always looking to best utilize and improve skills, as well as enhance knowledge and refine talent.
Overview
14
14
years of professional experience
Work History
Senior Technical Consultant
TTEC
05.2022 - 01.2024
- Delivered high-quality products on schedule.
- Made Team Lead within 3 months of being hired
- Championed the adoption of best practices in QA methodologies throughout the organization.
- Supervised a team of QA Engineers in executing all phases of testing activities.
- Mentored junior team members, fostering growth and enhancing team performance.
- Improved software quality by designing and implementing comprehensive test strategies and plans.
- Documented, triaged and managed defects in JIRA and worked with developers to facilitate timely resolutions.
- Performed root cause analysis for identified issues, tracked progress and reported results.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Implemented a robust reporting mechanism that provided real-time visibility into project progress for stakeholders at all levels of the organization.
- Implemented a Mentoring program with over 25 participants for the WIT (Women in Tech) group within TTEC Digital division.
QA Lead/Staff Software Engineer
Amber Engine/Material Bank
09.2021 - 05.2022
- Successfully delivered a Beta product to Production
- Acted as key point of contact for all QA activities
- Established and improved quality processes for increased efficiency and effectiveness.
- Led and managed the day-to-day activities of an offshore QA team
- Identified critical defects through rigorous testing, resulting in a more stable product release.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Worked closely with project manager to ensure schedules and deliverables are met
- In charge of all deployments across multiple environments (AWS).
- Standardized bug reporting methods for better communication between QA and development teams.
- Reduced defect leakage by effectively conducting regression testing after each release cycle.
Release Manager
Badger Technologies
05.2021 - 09.2021
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Planned and coordinated release content and effort
- Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
- Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
- Organized training sessions for team members on new features and functionalities released, increasing their expertise and confidence in handling customer queries or issues related to the launch.
- Implemented feedback loops between customers and development teams, incorporating user insights into future releases for improved functionality and user experience.
- Managed risks and resolved issues that affect release scope, schedule and quality
Cloud & Imaging Node Manager
Badger Technologies
05.2021 - 09.2021
- Acted as a product manager for both cloud and imaging solutions development teams.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Communicated status updates to stakeholders
- Defined clear targets and objectives and communicated to other team members.
- Measured and monitored progress to ensure development tasks are delivered on time and that they meet expectations.
QA Team Lead
Badger Technologies
01.2020 - 09.2021
- Acted as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources for cloud based solutions and autonomous robots
- Established and evolved QA processes to ensure quality goals are met
- Collaborated with stakeholders to establish key performance indicators for the QA team, driving continuous improvement efforts throughout the organization.
- Created and maintained test plans as well as track testing milestones (Azure DevOps/JIRA).
- Managed the day-to-day activities of QA team members, ensuring that the team meets expectations and deadlines.
- Established comprehensive test plans based on project requirements and priorities.
- Conducted root cause analysis for recurring issues, leading to long-term solutions and improved reliability.
- Led the implementation of automation tools to reduce manual testing efforts, increasing efficiency and accuracy, allowing more time for exploratory testing and issue resolution efforts.
- Coordinated bug fixes and software enhancements with development and engineering teams.
Lead Software Test Engineer
Badger Technologies
12.2018 - 09.2021
- Led the validation of cloud-based system applications.
- Contributed to the successful release of multiple software versions through rigorous testing and defect management processes.
- Created and executed detailed and comprehensive manual and automated test cases (Robot Framework, Postman)
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Assisted leadership in the identification and mitigation of technical project risks
Sr QA Analyst
Tempur Sealy International
05.2016 - 11.2018
- Performed QA on Microsoft Dynamics AX ERP, CRM, CRM 365, mPOS, SSRS reports, various B2B e-commerce sites and other .Net proprietary applications
- Created and designed test plans for various computer software applications
- Developed and documented test scenarios based on software requirements and technical specifications
- Created, updated and managed Coded UI automation scripts in effort to reduce manual testing
- Mentored junior team members in QA best practices, fostering a culture of continuous learning and professional growth.
- Developed a strong understanding of product requirements through close collaboration with business analysts, contributing valuable input during requirement gathering phases.
- Participated in Tempur Sealy Emerging Leaders program and acted as External Development Chair for their Mentoring Program.
Test Engineer
Kaba Mas, LLC
06.2015 - 05.2016
- Performed QA on both firmware and software of safe locks and different access solutions
- Enhanced software quality by designing and executing comprehensive test plans.
- Analyzed detailed specifications to determine best approach for testing
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking for future reference or audits.
- Evaluated different test management systems
- Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
- Member of the Cultural committee.
QA Lead
Volar Video
12.2013 - 04.2015
- Built QA department from ground up
- Oversaw all aspects of quality assurance including developing new tools and processes to ensure quality goals are met
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Acted as key point of contact for any questions or issues that arise regarding quality
- Coordinated QA resources to cover testing for: desktop applications (Mac, Win), mobile applications (iOS, Android), APIs, SDKs, CMS, websites, players (Flash, mobile), encoding/transcoding services
- Developed and executed test cases, scripts, plans and procedures (manual and automated)
- Worked with developers to perform root-cause analysis and preliminary problem diagnosis
- Led, trained and mentored a cross functional team: testers and support personnel.
QA Analyst
Volar Video
08.2013 - 12.2013
- Contributed to the successful launch of several major software products by consistently meeting aggressive deadlines without compromising on quality assurance principles.
- Created and executed manual tests.
- Applied risk-based testing techniques to prioritize test cases effectively, optimizing resource allocation during testing cycles.
- Reported issues found during testing (Github, Assembla.
- Provided management with test run results, and defect tracking reports
- Facilitated smooth communication between QA and development teams by serving as a liaison, enabling faster issue resolution and improved collaboration.
- Identified opportunities for improvement in existing QA processes, leading to more effective testing practices and better overall results.
Quality Specialist
Xerox Commercial Solutions, LLC
02.2010 - 08.2013
- In charge of quality for checks and x-ray department
- Acted as team leader when management was absent
- Developed comprehensive quality control documentation, standardizing procedures across departments and promoting consistency.
- Maintained detailed administrative and procedural process that reduced redundancy and improved accuracy
- Analyzed and evaluated error reports
- Performed quality control for data entry and data processing
- Created spreadsheets to improve reporting accuracy.
- Composed all outgoing quality reports.
- Created test cases and tested software applications
- Trained new employees on multiple tasks and software applications.
Skills
- Quality Assurance Testing
- Software and Firmware Testing
- Manual and Automation Testing
- Quality and Process Improvement and Optimization
- Test Plans and Test Methodologies
- Defect Tracking, Reporting and Resolution
- Test Management and Defect Tracking Tools
- Bug Triage
- Cross-Functional Team Collaboration
- Requirement Analysis
- QA Reporting and QA Metrics
- Root Cause Analysis
- Risk Management and Mitigation
- Project Management
- Release Management
- Team Leadership
- Mentoring
- Client Relations
- Continuous Improvement
Volunteering
Mentor, University of KY College of Engineering Alumni Mentor Program, August 2017 - Present
Mentor, WomenTech Network, August 2022 - Present
Education
Bachelor of Science Computer Science, University of Kentucky
Timeline
Senior Technical Consultant
TTEC
05.2022 - 01.2024
QA Lead/Staff Software Engineer
Amber Engine/Material Bank
09.2021 - 05.2022
Release Manager
Badger Technologies
05.2021 - 09.2021
Cloud & Imaging Node Manager
Badger Technologies
05.2021 - 09.2021
QA Team Lead
Badger Technologies
01.2020 - 09.2021
Lead Software Test Engineer
Badger Technologies
12.2018 - 09.2021
Sr QA Analyst
Tempur Sealy International
05.2016 - 11.2018
Test Engineer
Kaba Mas, LLC
06.2015 - 05.2016
QA Lead
Volar Video
12.2013 - 04.2015
QA Analyst
Volar Video
08.2013 - 12.2013
Quality Specialist
Xerox Commercial Solutions, LLC
02.2010 - 08.2013