Andriana Ward
Euless,TX
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in customer care. Efficient and reliable Certified Nursing Assistant with excellent experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Nursing Assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Patient Care Tech
Texas Health Resources Presbyterian Hospital
12.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Helped patients complete activities of daily living.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Pharmacy Technician Trainee
Pharmerica Pharmacy
09.2018 - 09.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
Customer Service Associate
OptumRx Mailing Pharmacy
10.2015 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered basic technical support for clients on wide range of company products.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Representative
United Health Care: CSR
10.2014 - 11.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided back up for customer service managers.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Penn Foster
Fort Worth, TXPhlebotomy
Texas School of Phlebotomy
Mansfield, TXNo Degree - Pharmacy Tech
CCI Training Center, Inc. - Arlington
Arlington, TXNo Degree - Certified Nursing Aide
Arlington Career Institute
Grand Prairie, TXSkills
- Bedsore Prevention
- Nutrition and Diet
- Fluid Measurement
- Caregiver Relations
- Sterilizing Equipment Use
- Medical Equipment Transport
- Observation Documentation
- Patient Lifting
- Activities of Daily Living (ADL) Support
- Vital Signs Collection
- Linen Replacements
- Taking Vital Signs
- Foley Catheter Insertion and Removal
- First Aid
- Patient Care and Monitoring
- Human Anatomy
- CNA Certification
- Alcohol Rubs
- Quality Patient Care
- First Aid Certification
- Basic Life Support
- Outpatient Care
- Patient Safety
- Patient Feeding
- Care Monitoring
- Catheter Care
- IV Discontinuation
- Blood Sugar Monitoring
- Critical Thinking
- Pharmacology
- Speaking
- Monitoring
Timeline
Patient Care Tech
Texas Health Resources Presbyterian Hospital
12.2021 - Current
Pharmacy Technician Trainee
Pharmerica Pharmacy
09.2018 - 09.2020
Customer Service Associate
OptumRx Mailing Pharmacy
10.2015 - 04.2017
Customer Service Representative
United Health Care: CSR
10.2014 - 11.2015
High School Diploma -
Penn Foster
Phlebotomy
Texas School of Phlebotomy
No Degree - Pharmacy Tech
CCI Training Center, Inc. - Arlington
No Degree - Certified Nursing Aide
Arlington Career Institute
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