Andrianna Popowych
Somerville,NJ
Summary
Enthusiastic and detail-oriented customer service professional with a solid background in client relations and support. Seeking a part-time receptionist role in Somerville to utilize my strong, in-person support skills and creating a positive client experience. Eager to contribute to a welcoming and relaxing environment while managing front-desk operations.
Overview
10
10
years of professional experience
Work History
Property Manager & Leasing Consultant
DGM Management LLC
08.2021 - Current
- Expert in Leasing and Sales with demonstrated strong communication, negotiation, and customer service skills
- Achieved a remarkable 100% occupancy rate by utilizing market insights and implementing successful promotional strategies
- Developed and implemented policies and procedures to ensure compliance with regulatory requirements
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
Quality Assurance Specialist
Strategic Financial Solutions
04.2019 - 08.2021
- Managed customer accounts to ensure positive experience and long-term satisfaction.
- Collaborated with sales teams to identify cross-selling opportunities and increase revenue.
- Conducted regular follow-ups with clients to maintain relationships and gather feedback.
- Developed and implemented strategies for improving customer retention rates resulting in 82% retention rate.
Customer Support Specialist
Strategic Financial Solutions
02.2018 - 04.2019
- Handled customer inquiries, payments and service requests.
- Managed access, configuring and administering accounts and user profiles.
- Built trusting relationship with customers to better understand needs.
- Improved user performance by providing training in software use.
Hostess
Houlihan's A.C.E. Restaurant Group Inc.
01.2015 - 02.2018
- Communicated with management and service staff to address customer needs.
- Maintained seating charts to optimize station rotations.
- Memorized and promoted menu items, specials and drink options to maximize revenue.
- Worked with large groups to execute special events to schedule.
Education
NJ Real Estate License -
Associate of Science - Business Economics
Raritan Valley Community College
Branchburg, NJ05.2015
Skills
- Business Administration
- Staff Management
- Client Retention Strategies
- Performance Tracking
- Proficiency in SalesForce, AppFolio, NetSuite
- Schedule Management
- Account Management
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Affiliations
- Downtown Somerville Alliance- Board Member
Timeline
Property Manager & Leasing Consultant
DGM Management LLC
08.2021 - Current
Quality Assurance Specialist
Strategic Financial Solutions
04.2019 - 08.2021
Customer Support Specialist
Strategic Financial Solutions
02.2018 - 04.2019
Hostess
Houlihan's A.C.E. Restaurant Group Inc.
01.2015 - 02.2018
NJ Real Estate License -
Associate of Science - Business Economics
Raritan Valley Community College
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