Laura Gonzales
Rutledge,GA
Summary
Results-driven Office Manager at Dgm Services, specializing in accounts payable processing and enhancing workplace safety. Demonstrated ability to streamline financial reporting and improve operational efficiency through effective employee training and conflict resolution. Known for fostering compliance in fast-paced environments while maintaining a productive workplace. Aiming to leverage skills in a challenging role that promotes organizational excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Dgm Services
Atlanta, GA
01.2022 - 03.2025
- Currently certified in Dangerous Goods for all modes of shipping. i.e., air, ocean, road, and rail.
- Organizing comprehensive training programs for new employees.
- Facilitated ongoing training to enhance workplace safety.
- Maintained up-to-date safety guidelines for forklifts, trucks, and trailers.
- Ensured continual maintenance and organization of Atlanta center’s collections.
- Processed invoices and billing for the Atlanta branch.
- Handled customer phone calls to provide shipping and billing information.
- Developed comprehensive spreadsheets and documents outlining financial trends for corporate staff.
- Managing staff schedules, time off, and coverage.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored office supplies to replenish needed inventory before depletion.
- Trained new employees on company policies and procedures.
- Oversaw financial management, including budget preparation, analysis, and reporting.
- Provided administrative support to senior management as needed.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Initiated and oversaw web-based system to support payments.
Surgical/Medical Assistant
Pain Care
Stockbridge, GA
02.2014 - 12.2021
- Handled general office duties to support administrative staff during peak hours.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
- Explained treatment procedures and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Registered new patients into practice management software program accurately entering demographic information.
- Provided assistance to medical staff in performing minor surgical procedures.
Education
High School Diploma -
Archbishop Blenk High School
Gretna, LA05-1999
Skills
- Office Management
- Accounts Payable Processing
- Accurate Financial Reporting
- Workforce Development
- Inventory Management
- Customer Care Expertise
- Effective communication
- Employee training
- Conflict resolution
- Administrative support
- Performance improvement
- Policy and procedure modification
- Financial tracking
- Billing
- Credit and collections
- Bookkeeping
- Operations management
- Compliance monitoring
- Account reconciliation
Affiliations
- I enjoy family time and activities. We take our children fishing and enjoy physical activities which encourages bonding and wholesome development.
- I enjoy going on day trips on our motorcycle.
- I enjoy cooking.
Timeline
Office Manager
Dgm Services
01.2022 - 03.2025
Surgical/Medical Assistant
Pain Care
02.2014 - 12.2021
High School Diploma -
Archbishop Blenk High School
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