Andric Harris
Summary
Dynamic IT professional with proven expertise at B-Technology, excelling in troubleshooting and application support. Adept at enhancing network performance and implementing effective solutions, I leverage strong problem-solving skills and adaptability to drive operational success. Recognized for optimizing communication systems and delivering exceptional technical support to end-users. Phone and PC repair or replacement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technician II (PEO MS)
B-Technology
08.2023 - Current
- Enhanced IT infrastructure through installation of software and development of hardware solutions.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Resolved network connectivity issues.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Configured security settings or access permissions for groups and individual users.
- Resolved software issues for Outlook, Teams, Adobe Acrobat, VMware, and Excel.
- Conducted research and procurement of IT hardware to support operational requirements.
- Facilitated backup and recovery processes for digital assets to protect data integrity.
- Configured cell phones and set up video/audio conferencing systems for improved communication.
- Acted as escalation resource for complex technical issues, ensuring prompt resolutions.
- Optimized communication flow by maintaining email systems and troubleshooting related challenges.
- Provided user instruction on personal computer usage in various conference environments.
Information Technology Specialist
ARMY NATIONAL
02.2022 - Current
- Demonstrated Basic Troubleshooting Procedures on an automated information system. Using tools like Cisco Packet Tracer. Configuring a 1941 router and a WS-C2960 switch and pulling a Dynamic Host Configuration protocol (DHCP). Gather information about the problem and develop a hypothesis of the issue. Attempted to fix the problem. Document and verifying if the problems are solved.
- Configured a workstation with Peripheral devices such as Computers running on windows 10 and ensuring all devices are connected to the domain.
- Configure and maintain user accounts using Microsoft 2008, 2012, and 2016 server operating systems Creating/Managing servers in VMWare virtualization environment by utilizing VMWare VCenter.
- Perform user Account Management within the domain controller.
- Configured Voice Over Internet Protocol (VOIP) Devices by Performing day to day moves, adds, and changes on VoIP phone systems.
- Troubleshooting and resolving issues with network hardware and software as part of the installation and implementation on new/existing networks.
- Implementation a Local Area Network (LAN) from a Network Plan.
- Assist the Unit Lead and Network Engineer Lead with the development and maintenance of network system and service configurations.
- Assist the Unit Lead and Network Engineer Lead with the design, implementation, and support of LAN/WAN networks and systems.
- Configured mobile devices on an enterprise network: Using Vlans on a switch and naming Vlans Parking lot, Management, PC. Using Network Access Control Lists (ACL) and Network address Translation (NAT). Configured using a computer workstation. Access the domain or workgroup. Inputting the domain name and running the Microsoft Management Console (mmc) software. Adding Disdata and tool, DNS, inputting sensitive data, and granting access to the required personnel.
- Responsible for installation, administration, and testing of network servers, operating system software, printers, AV equipment, cabling which includes Constructing RJ45 cables, and other related network components/equipment.
- Maintained, processed, and troubleshot military computer systems. Installing Azure Virtual desktop to other systems.
- Implemented system security and data assurance software.
Education
Bachelor of Science - Information System and Cybersecurity
Columbia Southern
Orange Beach, AL09-2027
Skills
- Performing diagnostic checks on any devices
- Troubleshooting and diagnosis
- Application support
- Technical support
- Data analysis
- Problem solving
- Excellent oral and written communication skills
- Ability to work without supervision
- Adaptability to new and improved processes
- Leadership
- Network troubleshooting
Certification
CompTIA Security+ Certification
Timeline
Help Desk Technician II (PEO MS)
B-Technology
08.2023 - Current
Information Technology Specialist
ARMY NATIONAL
02.2022 - Current
Bachelor of Science - Information System and Cybersecurity
Columbia Southern
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